Field Service Technician

ASTEC

Blair (NE)

On-site

USD 55,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

401(k)

Health insurance

Dental insurance

Paid time off

Relocation assistance

Job summary

Astec seeks a Field Service Technician to ensure proper installation, commissioning, startup, and training of designated products. You will troubleshoot, repair, and consult with engineering to improve performance and customer satisfaction.

Extensive travel is required, including nights and weekends as needed. You will train customer staff, complete service reports, and coordinate with internal teams to ensure accurate billing and timely resolution of issues.

Qualifications

High school diploma or GED; some experience is a plus.
Familiarity with electrical/electronic circuits and blueprints.
Willingness to travel extensively domestically and internationally on short notice.

Responsibilities

Install and commission Astec products under guidance.
Train customer staff on startup, troubleshooting, and operation.
Generate written field service reports for daily activities.
Coordinate with sales, engineering, and manufacturing on issues and warranty.
Be available for emergency dispatch; 24/7 support.

Skills

Excellent communication

Read blueprints

Welding (MIG)

Travel flexibility

Computer skills

Analytical skills

Written communication

Education

High school diploma or GED

Tools

Windows OS

Microsoft Office

Concur

IPS Control Systems

Job description

About The Position

The technician ensures proper installation and operation of designated Astec products including installation, commissioning startup, training, maintenance, troubleshooting and repair. Technicians will consult with engineering to analyze and remedy problems and to train the customer employees in proper maintenance and operational tasks for maximum efficiency and customer satisfaction.

Perform installation under the direction of more experienced employees.
Maintains positive and professional attitude with customers.
Accountable for proper start up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/Interlocking, and proper calibration, and applications of each of these systems
Conducts operator skills training for selected customer employees including but not limited to start up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
Generates written field service reports for daily activities; submit reports as required.
Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any/all damage to equipment during shipment or installation.
Work closely with the Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports, and associated billing.
Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.

About The Position

Deliverables & Responsibilities

Perform installation under the direction of more experienced employees.
Maintains positive and professional attitude with customers.
Accountable for proper start up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/Interlocking, and proper calibration, and applications of each of these systems
Conducts operator skills training for selected customer employees including but not limited to start up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
Generates written field service reports for daily activities; submit reports as required.
Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any/all damage to equipment during shipment or installation.
Work closely with the Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports, and associated billing.
Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.

To be successful in this role, your experience and competencies are:

High school diploma or general education degree (GED); some previous work-related experience is a plus; or a combination of education and experience equivalent as deemed sufficient by management.
Minimum 0-2 years’ experience in construction, manufacturing, or related fields
Prefer 0-2 years of experience in the HMA, Concrete, or Combustion Industries
Knowledge of electrical and electronic circuits
Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment
Willingness and ability to travel extensively domestically and internationally at a moment's notice.
Excellent communication skills, both oral and written
Basic arithmetic skills, computer skills (Windows, Microsoft Office, Concur, and all IPS Control Systems)
Strong analytical skills
Ability to weld, with a stick and certain types of wire welding (MIG), use of a cutting torch, knowledge of steel fabrication, assembly, and modifications.
Capable to manage conflict and resolve issues most positively for all parties concerned.
Experience in working alone, or in a small group and being comfortable with independence on the job.
Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers, and management working both individually and as part of a team.
Written communication, technical reports, and logbooks must be at a high level of proficiency. Ability to stay productive with little supervision.

Travel Requirements:

All Field Service Technician tiers are 100% of travel, regional, international. These roles will require extensive travel and overtime, including nights, weekends, and holidays.

Benefits