Field Service Technician

Tadano Pan America; United States; On-site; USD 70,000 - 105,000; Full time

Job summary

Tadano Pan America is seeking a Field Service Technician to perform repairs in the field, at the workshop, and at distributor/customer sites across all Tadano models. You will inspect, troubleshoot, repair, reassemble, and test equipment to ensure optimal performance.

The role requires strong electrical, hydraulic, mechanical, pneumatic, and powertrain knowledge; willingness to travel, work nights/weekends, and maintain accurate service reports.

Qualifications

• High School diploma or GED required.
• 5+ years in heavy equipment or automotive service/manufacturing.
• Strong schematic interpretation and safety awareness.
• Willing to travel with little notice and work nights/weekends.
• Valid driver's license with clean driving record.

Responsibilities

• Performs inspection, troubleshooting, tear down, repair, reassembly, test and maintenance.
• Proficient in electrical, hydraulic, mechanical, pneumatic, and powertrains.
• Performs complete inspections according to industry standards and factory guidelines.
• Delivers operating and safety demonstrations to distributors/customers.
• Completes service reports, warranty reports, timesheets, parts requests, and expense reports.
• Assists Field Service Manager with processes as needed.
• Maintains company vehicles and equipment; performs related labor.
• Tracks and maintains company-owned tools and equipment.

Skills

Heavy equipment service

Automotive service

Schematic interpretation

Safety compliance

Electrical/Hydraulic/Mechanical

Education

High School Diploma or GED

Job description

The Field Service Technician is responsible for completing repairs in the Field, Workshop, and Distributor/Customer facilities. Responsibilities are for all models produced by Tadano.

Key Responsibilities

• Performs work for inspection, troubleshooting, tear down, repair, reassembly, test and maintenance.
• Proficient in electrical, hydraulic, mechanical, pneumatic, and powertrains.
• Performs complete inspections in accordance with standard industry practices, specifications and factory guidelines.
• Performs operating and safety demonstrations to Distributors/Customers.
• Completes necessary paperwork of service provided. Paperwork includes service reports, warranty reports, timesheets, parts requests, and expense reports.
• Assists Field Service Manager with processes as necessary.
• Performs maintenance activities of company owned vehicles and equipment as needed.
• Performs other labor as needed to maintain an orderly, safe, and efficient work environment.
• Tracks and maintains company owned tools and equipment.

NOTE: This job description represents the essential functions of the position but is not all-inclusive. Additional duties reasonably related to the position may be assigned.

Qualifications

• Minimum of a High School Diploma or GED.
• 5+ years relevant experience in Heavy Equipment or Automotive service and/or manufacturing.
• Working knowledge of product safety and equipment standards as applicable.
• Ability to work unsupervised for extended periods without direction.
• Must have strong schematic interpretation.
• Must be willing to work nights and weekends and be available to travel with little notice.
• Must have valid driver's license and clean driving record.

Core Competencies

• Communication Excellence: Strong verbal and written communication skills; able to engage effectively across all levels of staff and leadership.
• Interpersonal & Conflict Resolution: Skilled at building positive relationships, negotiating effectively, and resolving conflicts with professionalism and respect.
• Organizational Mastery: Highly detail-oriented and organized; keeps records, schedules, and processes efficient and accurate.
• Time Management & Productivity: Manages competing priorities, adapts to shifting demands, and consistently meets deadlines.
• Analytical & Problem-Solving: Approaches challenges with critical thinking and sound judgment, offering practical solutions.
• Ethics & Confidentiality: Acts with integrity and discretion, maintaining professionalism and confidentiality at all times.
• Safety & Workplace Standards: Committed to maintaining a clean, safe, and compliant working environment.

Pay Range

Estimated Salary Range: $70,000 - $105,000 annually (DOE)

Americans with Disabilities Act (ADA) Requirements

This position requires extended periods of physical labor in outdoor and potentially harsh environments. Occasional standing, walking, entering/exiting crane cabs and lifting of materials up to 100 pounds may be necessary. Visual acuity - including close, distance, color, peripheral, and depth perception is necessary, along with the ability to adjust focus. The role also requires strong communication abilities to exchange accurate information, collaborate with team members, and support operational needs. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform essential job functions.

Affirmative Action/Equal Employment Opportunity (AAP/EEO) Statement

Tadano provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.