Field Service Technician

Optel Group; United States; Remote; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Flexible working hours

Employee Assistance Program (EAP)

Comprehensive group insurance plan

Global organization with continents

Zusammenfassung

OPTEL seeks an experienced field service professional to install and commission OPTEL systems at client sites, perform maintenance, and provide training and technical support. Travel to client locations is required, with strong emphasis on safety, quality, and customer satisfaction.

A college diploma in electronics or related field is preferred, along with fluency in French and English. The role demands hands-on diagnostics, problem-solving, and the ability to work under pressure while

Qualifikationen

• College diploma in electronics, computer science, electromechanics, or related field, or equivalent experience.
• Strong knowledge in computer science and electronics.
• Experience in the pharmaceutical, food, or cosmetics industries (asset).
• Hands-on experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Strong analytical, communication, and problem-solving skills, with the ability to explain complex technical issues clearly.
• Excellent time management, prioritization, and ability to work effectively under pressure.
• Strong client orientation and solid teamwork skills.
• Resourcefulness, adaptability, versatility, and flexibility.
• Availability to travel approximately three weeks per month.
• Valid driver’s license and passport.
• High curiosity and willingness to learn and adopt new technologies, particularly artificial intelligence.
• Fluency in French and English.

Aufgaben

• Install OPTEL systems at client sites per standards.
• Carry out mechanical and electrical installation while ensuring quality.
• Collaborate with support and design teams to diagnose issues.
• Train end-users on system use.
• Prepare installation reports.
• Support clients during system qualification.
• Perform maintenance and repair on installed systems as requested.
• Produce detailed service reports.
• Identify potential sales opportunities (new contracts, complementary systems).

Kenntnisse

Electronics

Computer science

Electromechanics

Diagnostics

Communication

Problem solving

Time management

French/English bilingual

Travel readiness

Ausbildung

College diploma in electronics

Jobbeschreibung

OPTEL is one of the world’s leading providers of traceability systems. Its mission is to leverage innovative technologies to create a better world through responsible capitalism. The company’s renowned solutions ensure the quality of healthcare products and help fight the counterfeiting of medicines and medical devices worldwide. OPTEL also adapts its technologies to a variety of sectors, from healthcare to smart manufacturing and beyond, enabling all industries to benefit from global traceability. OPTEL’s expertise empowers industries to measure, inspect, control, and track a wide range of elements in order to improve product quality and promote a more responsible use of resources.

Summary

Within the field services department, the incumbent’s primary responsibility is to ensure the installation and commissioning of OPTEL systems at client sites. They also play a key role in maintenance, training, and technical support to guarantee customer satisfaction and loyalty.

Principal tasks

Installation and Commissioning

• Install OPTEL systems at client sites in accordance with established standards.
• Carry out mechanical and electrical installation while ensuring compliance with quality standards.
• Collaborate with the technical support and factory design team to diagnose and resolve issues.
• Train end-users on the proper use of OPTEL systems.
• Prepare complete and accurate installation reports.
• Support clients during system qualification.

After-Sales Service

• Perform maintenance and repair on installed systems, as requested by the customer service department.
• Conduct engineering visits when required.
• Produce detailed service reports.

Other Duties

• Identify potential sales opportunities (new contracts, complementary systems).

Requisite Skills

• College diploma in electronics, computer science, electromechanics, or related field, or equivalent experience.
• Strong knowledge in computer science and electronics.
• Experience in the pharmaceutical, food, or cosmetics industries (asset).
• Hands-on experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Strong analytical, communication, and problem-solving skills, with the ability to explain complex technical issues clearly.
• Excellent time management, prioritization, and ability to work effectively under pressure.
• Strong client orientation and solid teamwork skills.
• Resourcefulness, adaptability, versatility, and flexibility.
• Availability to travel approximately three weeks per month.
• Valid driver’s license and passport.
• High curiosity and willingness to learn and adopt new technologies, particularly artificial intelligence.
• Fluency in French and English.

Benefits

• Competitive compensation
• Flexible working hours
• Employee Assistance Program (EAP)
• Comprehensive group insurance plan
• A global organization with a presence on several continents

OPTEL is an equal opportunity employer. We believe that diversity is essential to fostering innovation and creativity. We welcome and encourage applications from individuals of all backgrounds, cultures, gender identities, sexual orientations, abilities, ages, and beliefs. We are committed to providing a fair and inclusive recruitment process in which every candidate is evaluated solely on their qualifications, skills, and potential. At OPTEL, each employee’s unique perspective contributes to our collective success, and we celebrate the richness that diversity brings to our team.