Field Service Engineer 1 (Non-Exempt)

Onto Innovation; Arizona; On-site; USD 46,880 - 70,320; Full time

Benefits offered by this job

Health, dental, and vision coverage

Life and disability insurance

Employee Stock Purchase Program (ESPP)

Annual bonus opportunities

Job summary

Onto Innovation is seeking an Install Engineer responsible for executing the installation, calibration, and commissioning of products at customer sites. This role involves troubleshooting technical issues and ensuring customer satisfaction during deployment.

The ideal candidate has 3–5 years of experience in technical support, a BS in a related field, and is proficient in Microsoft Office. Benefits include competitive salaries, health coverage, and 401(k) matching.

Qualifications

• Minimum 3–5 years of experience in field service, installation, or technical support.
• Knowledge or exposure to optics, image processing, or motion control systems is preferred.
• Ability to work independently in dynamic field environments while maintaining quality.

Responsibilities

• Execute installation and configuration of complex electro/mechanical equipment.
• Diagnose, troubleshoot, and resolve technical issues during installation.
• Collaborate with teams to meet installation schedules.

Skills

Proficient in Microsoft Office

Strong communication skills

Hands-on experience with electro/mechanical systems

Ability to travel domestically and internationally

Education

BS in electronics, mechanical, or related technical discipline

Job description

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading‑edge technologies that include 3D metrology spanning the chip from nanometer‑scale transistors to micron‑level die‑interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

The Install Engineer is responsible for executing the installation, calibration, and initial commissioning of company products at customer sites. Working under the direction of the Ramp Manager, this role supports ramp activities by ensuring installations are completed efficiently, safely, and in alignment with performance standards. The Install Engineer plays a key role in troubleshooting technical issues, supporting system integration, and ensuring customer satisfaction during deployment.

Responsibilities

• Execute installation and configuration of complex electro/mechanical equipment, software systems at customer sites.
• Support ramp activities by performing installations under both standard and escalated conditions.
• Diagnose, troubleshoot, and resolve technical issues encountered during installation and startup.
• Collaborate with Ramp Manager and field teams to meet installation schedules and milestones.
• Ensure all installations meet quality, safety, and performance standards.
• Perform system validation, calibration, and testing to confirm operational readiness.
• Document installation activities, issues, and resolutions in accordance with company processes.
• Provide feedback to engineering and product teams to improve installation procedures and product performance.
• Maintain tools, equipment, and inventory required for installation activities.
• Support customer interactions during installation, ensuring clear communication and professional representation of the company.
• Participate in training programs to stay current on new products, upgrades, and installation methodologies.

Qualifications

• Proficient in Microsoft Office products.
• Strong verbal and written communication skills.
• Ability to travel both domestically and internationally; must maintain valid travel documentation.
• Up to 50% travel required (adjustable based on business needs).
• Minimum 3–5 years of experience in field service, installation, or technical support.
• BS in electronics, mechanical, or related technical discipline, or equivalent military/technical experience.
• Hands‑on experience with electro/mechanical systems, software integration, and troubleshooting.
• Knowledge or exposure to optics, image processing, or motion control systems is preferred.
• Ability to work independently in dynamic field environments while maintaining a high level of quality and customer focus.

Why Join Onto Innovation?

At Onto Innovation, we believe your work should matter—and so should your well‑being. That’s why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we’ve got you covered. You’ll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting‑edge tools—all within a collaborative, inclusive culture where your contributions are valued and recognized.

Compensation & Growth

Base Salary Range: $46,880.00 – $70,320.00, offered in good faith and based on experience, location, and qualifications.

Additional Rewards: Annual bonus opportunities and potential long‑term incentives tied to both company and individual success.

Empowering Every Voice To Shape The Future

Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential – without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.

Important Note on Export Compliance

For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).