Field Service Tech (Printer/Copier Repair)

Peak Technologies, Inc.; Decatur (GA); On-site; USD 48,000 - 72,000; Full time

Job summary

Peak Technologies, Inc. in Decatur, GA is seeking a Field Service Technician responsible for installing, maintaining, troubleshooting, repairing, and supporting customer equipment to ensure optimal performance and satisfaction.

The role serves as the primary technical resource, delivering on-site and remote support and customer training. The position requires electro-mechanical troubleshooting, strong diagnostic skills, effective communication, and the ability to travel within assigned

Qualifications

• Associate degree or technical diploma in a related field.
• 2–5 years of field service or related experience preferred.
• Strong electro-mechanical troubleshooting and diagnostic skills.
• Ability to read and interpret technical drawings and manuals.
• Valid driver’s license and ability to travel within territories.

Responsibilities

• Install, commission, maintain, troubleshoot, and repair customer equipment per standards.
• Perform preventive maintenance and testing to maximise performance and reliability.
• Provide technical support via phone, remote, or onsite service.
• Deliver customer training and equipment demonstrations.
• Maintain accurate service records and manage parts/inventory.

Skills

Electro-mechanical troubleshooting

Customer service

Communication

Problem solving

Independent work

Read schematics

Bilingual English/French

Education

Associate degree in Electromechanical Technology or related field

Tools

Microsoft Windows

Mobile service technologies

Job description

Job Summary & Scope

Responsible for installing, maintaining, troubleshooting, repairing, and supporting customer equipment to ensure optimal performance and customer satisfaction. This role serves as a primary technical resource for customers, providing equipment support, training, and problem resolution while maintaining strong customer relationships. The position requires strong electro-mechanical troubleshooting skills, independent judgment, effective communication, and a commitment to operational excellence, safety, and continuous improvement.

Job Summary & Scope

Responsible for installing, maintaining, troubleshooting, repairing, and supporting customer equipment to ensure optimal performance and customer satisfaction. This role serves as a primary technical resource for customers, providing equipment support, training, and problem resolution while maintaining strong customer relationships. The position requires strong electro-mechanical troubleshooting skills, independent judgment, effective communication, and a commitment to operational excellence, safety, and continuous improvement.

Key Accountabilities

• Install, commission, maintain, troubleshoot, and repair customer equipment in accordance with company and manufacturer standards.
• Perform preventative maintenance, inspections, and equipment testing to maximize performance and reliability.
• Diagnose equipment issues and implement timely corrective actions to minimize customer downtime.
• Assemble, configure, and prepare equipment for customer installation as required.
• Provide technical support and troubleshooting assistance via phone, remote support, or onsite service.
• Deliver customer training and equipment demonstrations to ensure proper operation and utilization.
• Maintain proactive communication with customers regarding service status, estimated arrival times, and issue resolution.
• Develop and maintain positive working relationships with customers, sales teams, and internal stakeholders.
• Prepare repair quotations, service recommendations, and related documentation as needed.
• Identify opportunities to promote service agreements, upgrades, replacement parts, and other service offerings.
• Maintain accurate service records, time reporting, expense documentation, and other required administrative records.
• Manage inventory, tools, service parts, and related assets in accordance with company policies.
• Coordinate and prioritise service activities to meet customer and business requirements.
• Participate in ongoing technical training and maintain current knowledge of supported products and technologies.
• Comply with all safety policies and procedures and perform other duties or special projects as assigned.

Education + Experience + Key Traits

• Associate degree, technical diploma, or post‑secondary education in Electromechanical Technology, Electrical Engineering Technology, Electronics, Information Technology, or a related field preferred.
• Equivalent combinations of education, technical training, and relevant experience will be considered.
• 2–5 years of field service, equipment repair, technical support, electronics, IT, or related industry experience preferred.
• Strong electro‑mechanical troubleshooting and diagnostic skills.
• Ability to read and interpret technical drawings, schematics, manuals, and operating procedures.
• Strong computer proficiency, including Microsoft Windows applications and mobile service technologies.
• Strong customer service, communication, organisational, and problem‑solving skills.
• Self‑motivated with the ability to work independently and manage multiple priorities.
• Bilingual (English/French) skills are considered an asset where applicable.
• Valid driver’s licence with an acceptable driving record.
• Ability to travel within assigned territories and work outside normal business hours as required.
• Ability to lift up to 50 pounds and perform the physical requirements associated with field service work.

Typical Performance Targets

• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery.
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
• INNOVATION: Step changed delivery in safety, quality, and/or cost.

Language Skills

• Primary language used in daily operations is English or French, as applicable. Additional primary company languages include Spanish and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organisation

Supervision

• Role is not responsible for supervising direct or indirect reports.

Decision Making + Reasoning

• Able to take accountability and responsibility for business target delivery and decision making.

Working Relationships

• Peak Sales Order & Customer Service Teams.
• Peak Management Team.