Field Service Technician

KRG PARTNERS; United States; On-site; USD 48,000 - 72,000; Full time

Job summary

KRG Partners is seeking Field Service Technicians to travel to customer sites in the United States to install, service, and train customers on client equipment. You will work with mechanical, hydraulic, electronics, and electrical systems in sheet metal machinery and related technology.

The role emphasizes customer service, on-site installation, and comprehensive machine training and servicing, with heavy lift and safety considerations in a manufacturing environment.

Qualifications

• Requires valid driver’s license.
• Background in electronics or heavy machinery; CNC or PLC experience preferred.
• Strong oral skills and ability to read schematics.

Responsibilities

• Installation of machines: check voltages, align/level, install accessories, test functions, verify dimensions.
• Training on machines: teach part programming, full controls, safety switches, location and operation.
• Servicing of machines: identify problems, troubleshoot, read electrical/hydraulic schematics, use voltmeters, understand components, communicate updates.

Skills

Customer service

Installation

Training

Machine service

Documentation

Electrical reading

Schematics

Troubleshooting

Electrical testing

Job description

Summary Functions

Field Service Technicians provide remarkable customer service by traveling to customer locations to install, service, and train customers on all client's equipment.

Supervision of others

None

Travel required

90% (domestic and international)

Nature and Scope

Our client is the North American leader in metal fabricating machinery technology. The company sells and services high quality metal folders, shears, roll formers, press brakes, and automation from the most respected manufacturers across the globe.

This position works with mechanical, hydraulic, electronics, and electrical equipment as a part of the sheet metal fabricating technology.

Key Responsibilities

(1) Customer service (2) Machine Installation (3) Training on machines (4) Machine Service (5) Accurate Documentation

Specific Responsibilities

Installation of machines

• Check for proper machine voltages.
• Align and level the machine as necessary.
• Properly install all machine accessories
• Test machines for proper functions
• Perform tests with material assuring proper bends and dimensions.

Training on Machines

• Train customers on part programming
• Train customers on full functions of controls
• Train customers on machine functions and limitations
• Train customers on location and operation of safety switches
• Train junior personnel on all functions of equipment

Servicing of Machines

• Identify machine problems.
• Troubleshoot the machine to identify the cause of the problem.
• Read and understand electrical schematics, mechanical drawings and hydraulic flow charts.
• Utilize voltmeters to test voltage and current readings.
• Know the functions of electrical and hydraulic components within the machine.
• Clearly communicate machine updates to the customer and management of client.

General Responsibilities

• Fill out detailed Service Reports and turn them in within the week.
• Check in every morning.
• Check out every evening upon finishing work for the day.

Education and Experience Requirements

This position requires a valid Driver’s License. This job requires a background in electronics or heavy machinery with a preference for CNC or PLC experience. Strong oral skills and ability to read schematics are desired.

Physical Context/Work Environment

Work is typically conducted in a factory or warehouse, where you may be subject to noise, dirt, vibration, and heat. This position involves heavy lifting up to 80lbs and part manipulation. Work may be conducted in a variety of positions. This position is subject to stringent safety guidelines and the wearing of personal protective equipment.

Competencies

Customer Orientation, technical ability, electrical and mechanical skills, initiative, and independence.