Field Service Technician

Innio; Massachusetts; Hybrid; USD 60,000 - 85,000; Full time

Job summary

INNIO is seeking a Field Service Technician to join our Northeast/MA based team. You will perform preventative maintenance and diagnostic repairs on Jenbacher gas engines and related systems at customer sites in the region.

The role requires strong mechanical skills, troubleshooting ability, and the willingness to travel, including overnight assignments. Excellent communication and teamwork are essential for delivering reliable energy solutions.

Qualifications

• Must have strong customer service mindset and technical focus.
• 7+ years’ experience in a technical role or equivalent is preferred.
• Experience with Jenbacher gas engines or field service is a plus.
• Fluency in English required; strong interpersonal skills.

Responsibilities

• Perform preventative maintenance on engines and associated equipment.
• Troubleshoot and repair engine systems in the field.
• Read and interpret safety documents, schematics, and diagrams.
• Utilize diagnostic tools and maintain accurate service records.
• Collaborate with team to meet project goals across industries.
• Travel including overnight stays as needed.
• Communicate effectively via telephone and email.

Skills

Mechanical experience

Preventative maintenance

Troubleshooting engines

Reading schematics

Team player

Electrical awareness

Communication via phone/email

Education

Experience in field service or similar

Tools

Diagnostic equipment

Hand tools

Power tools

Job description

The INNIO Advantage:

By combining a rich legacy in power and gas compression space with pioneering technology,INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.

Northeast Energy Systems (\"NES\") and Western Energy Systems (\"WES\"), a division of INNIO, provide fully integrated Combined Heat and Power (\"CHP\") and Distributed Generation (\"DG\") power solutions through 10MW power blocks. Jenbacher CHP and DG solutions provide world class electrical-thermal efficiencies with industry leading emissions. Jenbacher CHP and DG Equipment provides best in class fuel flexibility with capabilities for natural gas, biogas, propane, syn gas and automated dual fuel systems.

NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields -results-focused professionals with the skills to achieve project goals across multiple industries.

Essential Responsibilities:

• Must have prior mechanical experience such as automotive, power generation, heavy equipment or diesel engines.


• Perform preventative maintenance (oil change, valve adjustment, lube and check equipment)


• Experienced using tools (including diagnostic equipment, hand tools, and power tools)


• Ability to read, interpret safety documents, schematics and other mechanical diagrams


• Experienced in troubleshooting and repairs of an engine.


• The ability to work well as part of a team.


• Willing to work in non-climate-controlled conditions.


• Ability to travel incl. overnight travel.


• Strong computer skills including Microsoft Word, Excel, Outlook


• Must have a positive attitude, strong work ethic and desire to succeed.


• Must be able to communicate via telephone & email

Qualification Requirements:

• Strong customer service mindset and strong skills to drive, support,


• Empower and inspire the Service teams and Customers +7 years’ experience in a technical role or


• extensive years of experience with issue resolution exposure within (Field-)


• Service on engines (ideally INNIO Jenbacher engines) Technical attitude, complemented by strong business acumen including basic IT skills


• Willingness to work in shift model (depending) and on call


• Experience working with electrical or mechanical systems


• Fluency in English a must


• Good interpersonal skills

Job specific knowledge:

• Strong communication skills…experienced in customer communications.


• Boundaryless and multi-culture working mindset and team player.


• Able to work efficiently without direct supervision.

Preferred:

• Multi-working experience with Jenbacher gas engines in the field, operational & commissioning, all engine types.


• Jenbacher training certifications: FTB, FTA, CT1, CT2, MR6


• Mechanical RCA research and analysis exposure


• Previous field experience a bonus