Field Service Technician

Serac; Twin Falls (ID); On-site; USD 55,000 - 75,000; Full time

Job summary

Serac is hiring a Field Service Technician II to install, commission, troubleshoot, and maintain cup filling, fill-seal, capping, and packaging machinery at customer sites across North and South America, with occasional international support.

This hands-on, travel-intensive role is ideal for technicians who know cup-filling equipment, enjoy solving complex problems, and want direct hands-on work with high-value industrial equipment.

Qualifications

• Hands-on experience with cup-filling and fill-seal equipment.
• Associate degree or equivalent hands-on experience.
• Based in Twin Falls or Boise, Idaho; travel and weekends required.
• Must hold a valid driver’s license; no sponsorship available.

Responsibilities

• Install and commission equipment (cup filling, fill-seal, capping, packaging).
• Troubleshoot and repair electrical, mechanical, pneumatic, and control issues.
• Diagnose PLC logic and perform modifications (Allen-Bradley primary, Siemens secondary).
• Train operators and maintenance staff; support trials and changeovers.
• Perform preventive maintenance and reliability improvements.
• Complete service reports and provide root-cause feedback to engineering.
• Collaborate with Electrical Engineering, Project Teams, and Global Service groups.

Skills

Cup filling experience

Fill-seal machinery

PLC troubleshooting

Electrical troubleshooting

Mechanical troubleshooting

Travel readiness

Customer training

Education

Associate degree in Electronic Technology

Tools

Allen-Bradley PLC

Siemens PLC

Job description

Now Hiring: Field Service Technician II

Must live in Twin Falls or Boise, Idaho (or nearby)

Must live within 1 hour of a major airport (Boise preferred)

No sponsorship available at this time

About the Role

The Field Service Technician II plays a critical role in installing, commissioning, troubleshooting, and maintaining cup filling, cup fill-seal, liquid filling, capping, and packaging machinery at customer sites across North and South America, with occasional international support.

This is a hands-on, travel-intensive role ideal for technicians who know cup-filling and fill-seal equipment, thrive in fast-paced environments, enjoy solving complex technical problems, and want to work directly with customers on high-value industrial equipment.

• You must reside in Twin Falls or Boise, Idaho, or the immediate surrounding area Boise airport access strongly preferred for rapid deployment. Candidates outside this region will not be considered for this posting

What You'll Be Doing

• Install & Commission Equipment: Start up new and refurbished cup filling, fill-seal, capping, and packaging machines
• Troubleshoot & Repair: Diagnose electrical, mechanical, pneumatic, and control issues to minimize downtime
• PLC Diagnostics: Modify and debug PLC logic as needed (Allen-Bradley primary, Siemens secondary)
• Customer Support: Train operators and maintenance teams; support trials, upgrades, and format and cup-size changeovers.
• Preventive Maintenance: Perform inspections, upgrades, and reliability imrovements
• Documentation: Complete detailed service reports and provide root-cause feedback to engineering teams
• Collaboration: Work closely with Electrical Engineering, Project Teams, and Global Service groups

What We're Looking For

• Cup filling and fill-seal experience strongly required (cup, dairy, or food filling-sealing machinery a major plus)
• OEM or machine-builder field service background on filling, capping, or packaging equipment
• Hands-on Allen-Bradley PLC troubleshooting and logic modification (Siemens a plus)
• Strong electrical and mechanical troubleshooting, including pneumatics and controlsComfortable working independently at customer sites and training custome personnel
• Associate degree in Electronic Technology or related field Equivalent hands-on experience may substitute for formaleducation.
• Based in Twin Falls or Boise, Idaho
• Short-notice deploymentsWeekends and extended onsite stays
• Must hold a valid driver's license
• Must be able to lift up to 50 lbs and work in industrial environments

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