Field Service Technician

ATOMS Careers page; Tucson (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Equity

Paid holidays

Unlimited PTO

Job summary

Pronto AI is seeking a Field Service Technician to install, maintain, and repair autonomous haulage technology at mine sites across the United States. The role involves traveling to customer sites, joining deployment crews, and performing preventive maintenance to ensure peak system health and safety in demanding field environments.

You will read wiring diagrams and installation drawings, perform 12/24V DC electrical work, and troubleshoot hardware and software issues on site.

Qualifications

• 3+ years hands-on experience as a heavy equipment, diesel, automotive technician, avionics, industrial controls, or military/vehicle maintenance technician.
• Hands-on low-voltage (12/24V DC) electrical work: harness routing, connector termination, crimping, sensor and actuator installation
• Able to read wiring diagrams, schematics, and installation drawings
• Must be able to mobilize on short notice (24 - 72 hours) and deploy for multi-week rotations, role is ~75% travel

Responsibilities

• Installation & Deployment: Installs, commissions, and troubleshoots autonomous retrofit kits on heavy-duty mining equipment at active open-pit sites
• Works on customer sites as part of a deployment crew, often as the sole technical presence
• Preventive Maintenance: Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance
• Troubleshooting & Repair: Diagnose and repair hardware, software, and connectivity issues in the field
• Customer Support: Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel

Skills

Heavy equipment maintenance

Electrical wiring

Reading schematics

Field deployment

Travel readiness

Communication

Problem solving

Job description

Who we are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

About the role

The Field Service Technician is a hands-on role responsible for the installation, preventive maintenance, and repair of Pronto's autonomous haulage technology across a range of customer mine sites. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.

What you’ll do

• Installation & Deployment: Installs, commissions, and troubleshoots autonomous retrofit kits on heavy-duty mining equipment at active open-pit sites
• Works on customer sites as part of a deployment crew, often as the sole technical presence
• Preventive Maintenance: Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance
• Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact
• Troubleshooting & Repair: Diagnose and repair hardware, software, and connectivity issues in the field
• Customer Support: Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel

What we’re looking for

• 3+ years hands-on experience as a heavy equipment, diesel, automotive technician, avionics, industrial controls, or military/vehicle maintenance technician
• Hands-on low-voltage (12/24V DC) electrical work: harness routing, connector termination, crimping, sensor and actuator installation
• Able to read and work from wiring diagrams, schematics, and installation drawings
• Must be able to mobilize on short notice (24 - 72 hours) and deploy for multi-week rotations, role is ~75% travel
• Valid US drivers license
• Comfortable with site conditions: extreme heat/cold, dust, altitude, shift work including nights and weekends
• Proficient with standard business tools (email, ticketing systems, spreadsheets, documentation platforms, instant messaging, and typical suite platforms)
• Makes sound judgment calls independently on site, with limited real-time support and often poor connectivity, and represent the company professionally at customer sites
• Strong communicator internally and externally with internal engineering as well as mine site crews.
• Work on real, production-deployed autonomy.
• Build technology that directly improves safety, efficiency, and productivity.
• Tackle complex challenges in demanding, real-world environments.
• Be part of a fast-moving team with high ownership and impact.
• See your work deployed and making a difference in the field.
• Collaborate closely with experienced engineers and industry operators.

What else you need to know

This is a field-based role supporting operations across the United States. Atoms is a company driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the U.S. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment.

The base starting rate for this role is $27.88 - $35.10 per hour.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, Dental, Vision, Disability, and Life Insurance
• Flexible Spending Account / Health Savings Account Options
• 401(k)
• Equity
• Sick Time, Unlimited Flexible Time Off, and Paid Holidays

Benefits are subject to change at the company's discretion.

Pronto accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

#LI-Onsite

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in ATOMS Careers page’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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