Field Service Technician

Pronto; Tucson (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Disability insurance

Life insurance

401(k)

Equity

Paid time off

Paid parental leave

Pre-tax commuter benefit

Job summary

Pronto AI is seeking a Field Service Technician to install, maintain, and repair our autonomous haulage technology at mining sites across the United States. You will deploy retrofit kits, perform preventive maintenance, troubleshoot hardware and software, and serve as the on-site face of Pronto with customers.

Expect a hands-on role requiring travel up to 75%, readiness for multi-week rotations, and strong reading of wiring diagrams.

Qualifications

• 3+ years hands-on experience with heavy equipment or equivalent.
• Proficient in reading wiring diagrams and installation drawings.
• Willing to travel up to 75% and deploy for multi-week rotations.

Responsibilities

• Install, commission, and troubleshoot autonomous retrofit kits on heavy-duty mining equipment at active sites.
• Work on customer sites as part of a deployment crew, often as the sole technical presence.
• Perform preventive maintenance to ensure system health, reliability, and long-term performance.
• Monitor and log equipment conditions to identify wear, degradation, or environmental impact.
• Diagnose and repair hardware, software, and connectivity issues in the field.
• Serve as the face of Pronto during on-site visits and maintain professional communication with customer personnel.

Skills

Heavy equipment

Diesel

Automotive

Avionics

Industrial controls

Military maintenance

Job description

Who We Are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

We are on a mission to make mining operations safer, smarter, and more efficient through cutting−edge technology, and we are building toward becoming the world’s first profitable AV technology company.

About The Role

The Field Service Technician is a hands−on role responsible for the installation, preventive maintenance, and repair of Pronto's autonomous haulage technology across a range of customer mine sites. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.

What You’ll Do

• Installation & Deployment: Installs, commissions, and troubleshoots autonomous retrofit kits on heavy−duty mining equipment at active open−pit sites
• Works on customer sites as part of a deployment crew, often as the sole technical presence
• Preventive Maintenance: Carry out scheduled maintenance tasks to ensure system health, reliability, and long−term performance
• Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact
• Troubleshooting & Repair: Diagnose and repair hardware, software, and connectivity issues in the field
• Customer Support: Serve as the face of Pronto during on‑site visits, maintaining professional and responsive communication with customer personnel

What We’re Looking For

• 3+ years hands−on experience as a heavy equipment, diesel, automotive technician, avionics, industrial controls, or military/vehicle maintenance technician
• Hands−on low−voltage (12/24V DC) electrical work: harness routing, connector termination, crimping, sensor and actuator installation
• Able to read and work from wiring diagrams, schematics, and installation drawings
• Must be able to mobilize on short notice (24 - 72 hours) and deploy for multi‑week rotations, role is ~75% travel
• Valid US drivers license
• Comfortable with site conditions: extreme heat/cold, dust, altitude, shift work including nights and weekends
• Proficient with standard business tools (email, ticketing systems, spreadsheets, documentation platforms, instant messaging, and typical suite platforms)
• Makes sound judgment calls independently on site, with limited real−time support and often poor connectivity, and represent the company professionally at customer sites
• Strong communicator internally and externally with internal engineering as well as mine site crews.

Why join us

• Work on real, production−deployed autonomy.
• Build technology that directly improves safety, efficiency, and productivity.
• Tackle complex challenges in demanding, real−world environments.
• Be part of a fast−moving team with high ownership and impact.
• See your work deployed and making a difference in the field.
• Collaborate closely with experienced engineers and industry operators.

What Else You Need To Know

This is a field−based role supporting operations across the United States. Atoms is a company driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the U.S. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment.

The base starting rate for this role is $27.88 - $35.10 per hour.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Benefits Summary (USA Full-Time Exempt Employees)

• Medical, Dental, Vision, Disability, and Life Insurance
• Flexible Spending Account / Health Savings Account Options
• 401(k)
• Equity
• Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• Paid Parental Leave
• Pre−Tax Commuter Benefit Plan

Benefits Are Subject To Change At The Company's Discretion.

Pronto accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?