Field Service Technician

Cssmerge; Tucson (AZ); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid Holidays

Equity

Job summary

Pronto AI is seeking a Field Service Technician to install, maintain, and repair autonomous haulage technology at customer mine sites across the United States. You will deploy retrofit kits, diagnose field issues, and support on-site operations in a hands-on role with substantial travel—up to 75% of time.

The base starting rate for this role is $27.88 - $35.10 per hour. You will collaborate with experienced engineers and mine-site crews to ensure safe, reliable production autonomy.

Qualifications

• 3+ years hands-on experience as a heavy equipment technician.
• Experience with low-voltage electrical work (12/24V).
• Ability to read wiring diagrams, schematics and installation drawings.
• Must mobilize on short notice and travel up to 75% of time.
• Valid US driver’s license required.

Responsibilities

• Install, deploy and troubleshoot autonomous retrofit kits on mining equipment.
• Work on customer sites as part of deployment crew, often as the sole technician.
• Perform preventive maintenance for system health and reliability.
• Monitor equipment conditions and log wear or environmental impacts.
• Troubleshoot hardware, software, and connectivity issues in field.
• Represent Pronto on-site with professional communication.

Skills

Heavy equipment experience

Electrical wiring (12/24V)

Wiring diagrams reading

On-site problem solving

Strong communicator

Travel readiness

Job description

Who we are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

About the role

The Field Service Technician is a hands-on role responsible for the installation, preventive maintenance, and repair of Pronto's autonomous haulage technology across a range of customer mine sites. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.

What you’ll do

• Installation & Deployment: Installs, commissions, and troubleshoots autonomous retrofit kits on heavy-duty mining equipment at active open-pit sites
• Works on customer sites as part of a deployment crew, often as the sole technical presence
• Preventive Maintenance: Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance
• Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact
• Troubleshooting & Repair: Diagnose and repair hardware, software, and connectivity issues in the field
• Customer Support: Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel

What we’re looking for

• 3+ years hands-on experience as a heavy equipment, diesel, automotive technician, avionics, industrial controls, or military/vehicle maintenance technician
• Hands-on low-voltage (12/24V DC) electrical work: harness routing, connector termination, crimping, sensor and actuator installation
• Able to read and work from wiring diagrams, schematics, and installation drawings
• Must be able to mobilize on short notice (24 - 72 hours) and deploy for multi-week rotations, role is ~75% travel
• Valid US drivers license
• Comfortable with site conditions: extreme heat/cold, dust, altitude, shift work including nights and weekends
• Proficient with standard business tools (email, ticketing systems, spreadsheets, documentation platforms, instant messaging, and typical suite platforms)
• Makes sound judgment calls independently on site, with limited real-time support and often poor connectivity, and represent the company professionally at customer sites
• Strong communicator internally and externally with internal engineering as well as mine site crews.

Why join us

• Work on real, production-deployed autonomy.
• Build technology that directly improves safety, efficiency, and productivity.
• Tackle complex challenges in demanding, real-world environments.
• Be part of a fast-moving team with high ownership and impact.
• See your work deployed and making a difference in the field.
• Collaborate closely with experienced engineers and industry operators.

What else you need to know

This is a field-based role supporting operations across the United States. Atoms is a company driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the U.S. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment.

The base starting rate for this role is $27.88 - $35.10 per hour.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, Dental, Vision, Disability, and Life Insurance
• Flexible Spending Account / Health Savings Account Options
• 401(k)
• Equity
• Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• Paid Parental Leave
• Pre-Tax Commuter Benefit Plan

Benefits are subject to change at the company's discretion. Pronto accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?