Field Service Technician

American Baler Co.

Jacksonville (FL)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

A leading recycling equipment company is seeking a Field Service Technician in Jacksonville, Florida. This role involves the repair, maintenance, and installation of folding recycling equipment, requiring travel to customer sites. Ideal candidates should possess customer service experience, a clean driving record, and the ability to interpret technical schematics. The position offers physical demands and requires various safety practices. Benefits include a 401(k) plan, health insurance, and paid time off.

Qualifications

Customer service experience required with a professional attitude.
Ability to work flexible hours and travel as necessary.
Must have a driver's license with a clean driving record.

Responsibilities

Travel to customer sites to install, troubleshoot, and maintain recycling equipment.
Promote and perform preventative maintenance on equipment.
Conduct after-sales technical support and maintenance training for customers.

Skills

Customer service experience

Ability to read and interpret electrical schematics

Technical communication skills

Education

High School Diploma/GED

Job description

The Field Service Technician is responsible for the repair, maintenance, and installation or de-installation of recycling equipment (balers, conveyors, etc, including hydraulic and electrical components), controls, and other components purchased by customers. This position works independently or in teams to ensure the highest level of quality and customer service satisfaction.

Travel is required and is typically by company vehicle. Airfare, lodging, and other travel expenses are paid by the company at the time of booking.

Essential Job Functions

Travel to customer sites to install, troubleshoot, repair, and maintain all recycling equipment and controls for customer organizations.
Utilize recycling equipment manuals, technical documents, internal, and vendor resources to research machine issues.
Complete and submit proper documentation related to the status of the machine issues, repairs, and/or installations to the company office as well as customers.
Promote and perform preventative maintenance on customer’s recycling equipment.
Conduct after-sales technical support and machine maintenance training to customers.
Maintain and develop an in-depth knowledge of the recycling equipment industry and product lines represented by the company.
Timely completion of expense reports and other documentation as required.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role requires working both indoors within a manufacturing plant and occasionally outdoors. Environments can range from cold and dry to hot and humid. The manufacturing area may be noisy and contain stimuli such as flashing lights and strong odors.

Requirements

Qualifications & Skills

High School Diploma/GED Preferred
Driver’s License with clean driving record required for DOT Clearance
Customer service experience with organized and professional attitude
Ability to read and interpret electrical and hydraulic schematics
Ability and willingness to learn.
Excellent technical, communications, and presentation skills.
Ability to work flexible hours and travel
Willingness to wear appropriate safety glasses, hearing protection, clothing, and footwear in appropriate areas and follow safety practices both of Harris American and the Customer Locations as required
Courtesy and professionalism toward coworkers and customers
Ability to pass a background check

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee must be able to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and peripheral vision.

Benefits