Field Service Technician

Rohde & Schwarz; San Jose (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to provide exceptional on-site support and calibration services. This full-time role requires a strong technical background and excellent communication skills, as you will be the face of the company in customer interactions. You will be responsible for diagnosing equipment issues, preparing detailed reports, and ensuring customer satisfaction. With a focus on teamwork and professional development, this position offers a unique opportunity to work with cutting-edge technology in a supportive environment. If you're ready to take your career to the next level, this role is perfect for you.

Qualifications

• 3+ years of technical experience in field service roles.
• Understanding of RF concepts and basic IP networking principles.

Responsibilities

• Conduct calibration and repair of equipment on-site.
• Diagnose equipment malfunctions and perform necessary repairs.

Skills

Technical Experience

RF Concepts and Devices

IP Networking

Communication Skills

Time Management

Teamwork Skills

Microsoft Office

Education

Technical Degree or Equivalent

Tools

Tera Term

Job description

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At Rohde & Schwarz, we provide our customers with extensive post-sales support, training, free technical support, and close personal contact from our engineers out in the field. This is a full-time position with a strong preference for someone based out of our facility in Milpitas, California; exceptional candidates based in other parts of the country will be considered.

Your tasks

• Conduct on-site or in-house calibration and repair of equipment to ensure it meets Rohde & Schwarz’ high standards of performance
• Diagnose equipment malfunctions and performs repairs
• Responsible for evaluation and completion of complex data reports
• Represent the company in a customer support role and is responsible for customer’s satisfaction with equipment and servicing
• Accurately prepare daily logs and reports of work performed, including hours spent and inventory used for each assignment
• Assigned projects are moderately complex, requiring some independent action
• Effectively communicate with customers in a professional business environment
  
  

Your Qualifications

• 3+ years technical experience
• Understanding of RF concepts and devices
• Basic understanding of IP Networking and proper network configuration principles
• Excellent communication, time management, and teamwork skills
• Familiarity with terminal applications such as Tera Term is helpful
• Can effectively use standard professional software such as Microsoft Office products
• Ability to travel a minimum of 50%, primarily domestic travel with occasional international travel
• Available to support an on-call schedule and respond to on- demand travel for service actions
• Strong preference for someone located in proximity to Milpitas, CA for supporting in-house service
• Must be capable of lifting up to 75 pounds
• External candidates must be current US residents with valid work authorization to be considered
  
  

Interested?
We are looking forward to receiving your application!

The total compensation for this position is $38-$58 per hour. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job-related skills.

We promote equal opportunities and welcome applications from people with and without disabilities. We offer an inclusive work environment where all individuals can develop their skills and talents regardless of gender, nationality, ethnic and social background, religion, worldview, age, sexual orientation, identity, and other characteristics.

Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Telecommunications

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