Field Service Technician

SISL Global; Saint Paul (MN); On-site; USD 100,000 - 130,000; Full time

Job summary

An established industry player is seeking an IT Infrastructure Management and Technical Support Specialist. In this dynamic role, you will provide essential IT support, ensuring smooth operations for healthcare staff and users. Your expertise in troubleshooting and problem-solving will help minimize downtime and enhance service delivery. Collaborating closely with various teams, you'll conduct training sessions and assist in the implementation of new technologies. If you're passionate about IT and ready to make a difference in a vital sector, this opportunity is perfect for you.

Qualifications

• Minimum 3 years experience in IT Engineering or similar roles.
• Strong knowledge of IT infrastructure including servers and networks.

Responsibilities

• Provide IT support for end user devices and troubleshoot issues.
• Conduct training sessions for staff on IT systems and software.

Skills

IT Infrastructure Knowledge

Troubleshooting Skills

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Job description

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IT Infrastructure Management & Technical Support

• Provide IT support for end user devices, and Smart Hands and Eyes support for IT systems, including servers, networks, hardware, POS, and software, at the primary hospital location and associated sites.
• Address all issues promptly and within SLAs
• Respond to IT service requests and troubleshoot problems to minimize downtime and ensure continuity of care.
• Provide face to face walk up IT support at designated Tech Bar
• Provide IT Support for IMAC and Project IMAC activities. Help with IMAC execution and pre-execution.
• Provide support for VIP users if required.

Collaboration and Training

• Work closely with healthcare staff to understand their IT needs and provide tailored solutions.
• Conduct training sessions for staff on the use of IT systems, software, and best practices.
• Coordinate with vendors and internal teams for the installation and configuration of new IT equipment and software.

Documentation and Reporting

• Maintain accurate documentation of IT systems, configurations, and procedures.
• Generate reports on system performance, incidents, and resolutions for management review.

Project Support

• Assist in the planning and implementation of IT projects, such as system migrations, upgrades, and expansions.
• Provide technical expertise and support for the integration of new technologies and systems.

Required Skills & Qualifications:

• Minimum 3 years experience as an IT Engineer or similar role.
• Strong knowledge of IT infrastructure, including servers, networks, hardware, and software.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with non-technical staff.
• Ability to travel to associated cluster sites as needed.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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