Field Service Technician II

Toshiba America Business Solutions, Inc.; Winston-Salem (NC); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Group health coverage

Employee Assistance Programs

401(k) plan

Generous paid holiday schedule

Employee discounts

Job summary

Toshiba America Business Solutions, Inc. is looking for a Field Service Technician II in Winston-Salem, NC. The role involves servicing, maintaining, and repairing printers and copiers on-site, along with diagnosing equipment issues. Candidates must have a high school diploma, at least 3 years of relevant experience, and strong electro-mechanical skills. Benefits include health coverage, a 401(k) plan, and generous paid time off. This position allows for opportunities to grow your career within Toshiba.

Qualifications

• At least 3 years of experience in technical repair, service, or installation of copier/office equipment.
• Ability to lift 50 lbs. and comfortable with bending and reaching.
• Valid driver's license and auto insurance coverage required.

Responsibilities

• Provide printer and copier maintenance, service, and repairs to customers.
• Deliver product training efficiently and effectively.
• Diagnose equipment issues and carry out installations and upgrades.

Skills

Technical repair of office equipment

Diagnosing equipment issues

Strong electro-mechanical skills

Intermediate computer skills

Education

High School Diploma or GED

Job description

Field Service Technician II

Hourly Range: $17.00 to $19.00 depending on experience.

Summary

Are you driven by purposeful work and the opportunity to grow your career? Imagine traversing the Greensboro, NC area and being the hero in every office you step into. Multiple times a day you will be the answer to your clients' issues by bringing innovative, game‑changing solutions for their print management needs.

As the Field Service Technician, you will enjoy making a positive impact on the business and our customers through maintaining, servicing, and repairing their office equipment throughout the territory.

Your core focus will be to provide on‑site technical support and maintenance for black and white, color, and multifunctional printers, copiers, and other devices at customer locations. As you succeed in this role, you'll build cross‑functional expertise and business acumen, opening doors for future career growth at Toshiba.

This position will enable you to directly impact our customers, the local businesses, organizations, and institutions that are pillars of our communities by ensuring that their office equipment is functioning properly to drive their organizations forward.

What you'll do

• Provide printer and copier maintenance, service, and repairs to customers.
• Deliver product training efficiently and effectively.
• Diagnose equipment issues and carry out installations and upgrades.
• Make modifications, remove old units, and retrofit existing hardware.
• Complete field calls according to priority while practicing effective time management.
• Continuously enhance your technical skills for field assignments.
• Rebuild components at the shop.

Qualifications

• High School Diploma or GED.
• At least 3 years of experience in one or more of the following:
  • Technical repair, service, or installation of copier/office equipment (Preferred).
  • Technical service, repair or training of Photo ID systems/software, printers, ID Badge, or Fingerprint equipment.
  • Technical service, repair, or support of comparable products.
• Advanced education, certification, or internships in respective areas can be used to meet experience requirement.
• Intermediate computer skills and strong electro‑mechanical skills.
• Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching.
• Valid driver's license and auto insurance coverage required for positions entailing use of personal vehicle while on company business.

Benefits

• Group health coverage (medical, dental, and vision).
• Employee Assistance Programs.
• Pre‑tax spending accounts.
• 401(k) plan.
• Pet insurance.
• Company‑provided life insurance.
• Employee discounts.
• Generous paid holiday schedule, paid vacation, and sick/personal/volunteer days.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.