Field Service Technician

Cavco Manufacturing LLC; Duncan (OK); On-site; USD 42,000 - 68,000; Full time

Job summary

Cavco Manufacturing LLC is seeking a Production Service Technician to install, repair, and service Cavco products at customer sites in a timely and professional manner. The role emphasizes protecting customer satisfaction and brand loyalty through on-site problem resolution.

Responsibilities include reading blueprints and schematics, performing tests on electrical components, and conducting routine maintenance. Travel to sites is required, with on-call emergencies possible after hours.

Qualifications

• High school diploma or equivalent; some college preferred.
• 2–4 years of relevant, related experience.
• Demonstrate ability to anticipate and solve practical problems or resolve issues.
• Proven in-depth customer service history.
• Strong oral and written communication with management, colleagues, and customers.
• Ability to work in a fast-paced environment.
• Valid state driver’s license required.
• Clean, insurable driving record maintained throughout employment.

Responsibilities

• Install and repair Cavco products on site, performing on-site post-installation repair, calibration, and maintenance.
• Review work orders, manuals, blueprints, and schematics to determine tasks and required tools/parts.
• Verify electrical installation per specifications with customer representative on-site.
• Test electrical components using instruments and replace faulty parts with hand tools.
• Perform routine preventative maintenance per guidelines and schedules.
• Ensure Cavco products meet defined specifications.
• Train customers in operation of equipment when needed.
• May repair faulty printed circuit boards.
• On-call emergency repairs may be required outside business hours.
• Travel to customer sites as needed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Testing instruments

Hand tools

Blueprints & schematics

Job description

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
• Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
• Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Insures that Cavco products meet defined specifications
• May train customers in operation of equipment.
• May repair faulty printed circuit boards.
• May be on-call and perform emergency repairs during off-business hours.
• Ability to travel.

MINIMUM QUALIFICATIONS

• High school graduate with some college
• 2 – 4 years previous relevant, related experience
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Ability to work in a fast pace environment
• Must have a valid state driver’s license.
• Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.