Field Service Technician - Boston, MA

Belimed; Boston (MA); Remote; USD 60,000 - 78,000; Full time

Job summary

Belimed is seeking a Field Service Technician to travel to hospital sites for installation, service, and maintenance of products. This remote position requires strong mechanical skills and customer service abilities. Successful candidates will undergo 90 days of training and are expected to adhere to high standards of professionalism.

Qualifications

• 3+ years of experience with industrial electrical wiring and controls.
• Experience troubleshooting water and pneumatic process controls.
• Ability to lift at least fifty pounds unassisted.

Responsibilities

• Troubleshoot and diagnose equipment malfunctions using test instruments.
• Install, modify and repair Belimed and/or 3rd party equipment.
• Manage customer base effectively while balancing workload.

Skills

Mechanical aptitude

Customer service skills

Troubleshooting

Diagnostic test equipment

Piping installation

Education

High school diploma or equivalent

Tools

Volt-ohm meters

Precision temperature equipment

Job description

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Belimed is a leading global supplier of innovative cleaning, disinfection and sterilization solutions for medicine, with subsidiaries in Europe, USA and China. Under the brand name Belimed we develop, produce and distribute equipment for hospitals and clinics. Our more than 1000 employees in 10 countries have been working tirelessly for over 40 years to provide our customers with absolute confidence in sterile processing solutions.

Job Description

As a Field Service Technician, you will travel to hospital sites to complete the installation, service, and maintenance of Belimed products while providing excellent service to customers.

This could be a great fit if you possess strong mechanical aptitude and excellent customer service skills! You may have experience as a/an: Automotive Repair Mechanic, Diesel Mechanic, HVAC Technician, Car Wash Mechanic, Machinist’s Mate, Boiler Technician, Generator Technician, Forklift Technician, Appliance or Equipment Repair Technician, etc.

Training: 90 days of on-the-job training in your region and 3 weeks of classroom training in your first year at our Charleston, SC headquarters

This is a remote, home-based position traveling around the Boston area and covering within a 2-4 hour driving radius.

Compensation: $35.00 / hour

How you will impact Belimed and our clients

• Troubleshoot and diagnose equipment malfunctions using test instruments
• Measure and adjust digital and analog instrumentation using calibration equipment
• Install, modify and repair Belimed and/or 3rd party equipment
• Manage customer base effectively; prioritizing customer needs and balancing preventive maintenance (PM) workload with daily repairs
• Demonstrate correct usage and application of equipment to customers
• Conduct product in-service trainings as required
• Complete service reports, timesheets, expense reports and parts lists in a timely and accurate manner
• Maintain an organized work vehicle with necessary tools, manuals and parts required to provide efficient repairs and installations
• Monitor customer chemical orders, contract sales and renewals
• Promote and maintain good customer relations through high standards of professionalism, ethical behavior, maturity and good judgment
  
  

What you need to succeed

• High school diploma or equivalent
• 3+ years of experience with industrial electrical single and 3-phase wiring and controls
• Experience troubleshooting water and pneumatic process controls
• Experience using diagnostic test equipment, volt-ohm meters, amp probes and precision temperature and pressure calibration equipment
• Ability to perform piping of copper, brass and stainless steel piping
• Ability to read and red-line P&ID and electrical schematics
• Moderate technical aptitude; general computer skills with the ability to communicate effectively via e-mail
• Ability to lift at least fifty pounds unassisted
• Ability to climb over and crawl under equipment
• Ability to travel extensively with little notice prior to travel
• Must have a valid driver’s license and acceptable driving record
• Ability to work nights, weekends and holidays as business need dictates
• Ability to maintain compliance of all credentialing requirements in order to access customer sites

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Medical Device

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