Field Service Technician

PRIMEBRIDGE WORKFORCE LLC; Palo Alto (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness program

401(k) plan

15 days PTO

12 holidays

Job summary

PRIMEBRIDGE WORKFORCE LLC is seeking a Field Service Technician to maintain, troubleshoot, install, and repair medical equipment across an assigned territory. The role requires hands-on experience with electromechanical systems, strong troubleshooting, and the ability to build positive customer relationships.

The ideal candidate will travel daily within the territory and undertake 40% overnight travel, with opportunities to participate in service contracts and product demonstrations.

Qualifications

• High school diploma or GED is required.
• Experience with electromechanical systems and troubleshooting is preferred.
• Strong customer service, communication, and organizational skills are essential.

Responsibilities

• Perform preventive maintenance, installation, repair, and upgrades of medical equipment at customer locations.
• Diagnose technical issues and provide effective repair solutions.
• Conduct equipment demonstrations and provide user training to healthcare professionals.
• Prepare repair estimates and maintain accurate service documentation.
• Support sales initiatives through customer visits, product demonstrations, and service contract opportunities.
• Develop new service contract business and manage contract renewals.
• Maintain spare parts inventory and ensure timely availability of required components.
• Travel within the assigned territory, including approximately 40% overnight travel.

Skills

Field service

Electrical skills

Customer service

Troubleshooting

Education

High School Diploma or GED

Job description

Education: High School Diploma or Equivalent

Industry: Medical Devices

Open Positions: 1

Job Overview

We are seeking a skilled and customer-focused Field Service Technician to provide maintenance, troubleshooting, installation, and repair services for medical equipment across an assigned territory.

The ideal candidate will have hands-on experience with electromechanical systems, strong technical troubleshooting skills, and the ability to build positive relationships with customers. This role involves daily travel to healthcare facilities within an approximate 2-3-hour radius.

Key Responsibilities

• Perform preventive maintenance, installation, repair, and upgrades of medical equipment at customer locations.
• Diagnose technical issues and provide effective repair solutions.
• Conduct equipment demonstrations and provide user training to healthcare professionals.
• Prepare repair estimates and maintain accurate service documentation.
• Support sales initiatives through customer visits, product demonstrations, and service contract opportunities.
• Develop new service contract business and manage contract renewals.
• Maintain spare parts inventory and ensure timely availability of required components.
• Travel within the assigned territory, including approximately 40% overnight travel.

Required Qualifications

• High school diploma or GED.
• Minimum 2 years of relevant technical experience preferred.
• Experience in electrical and mechanical assembly, maintenance, or repair.
• Knowledge of electromechanical systems and troubleshooting techniques.
• Ability to read and interpret electrical and mechanical schematics.
• Valid driver's license with a good driving record.
• Strong customer service, communication, and organizational skills.
• Ability to safely lift up to 30 lbs. and push or pull up to 75 lbs.
• Relevant technical training or certifications are an advantage.
• Previous sales or service contract experience is preferred.
• Performance-based bonuses, with the potential to earn $20,000+ annually after completing training.
• Medical, dental, and vision insurance.
• Wellness programs and 401(k) plan.
• 15 days of paid time off.
• 12 paid holidays, including 8 standard and 4 floating holidays.
• Paid training and ongoing professional development.