Field Service Technician

Rodney Hunt; Orange (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401K match

Job summary

Rodney Hunt Inc. is seeking a Field Service Technician to service water control gates and valves at client sites across the US. The role involves travel up to 50% (with 5% international travel) and collaboration with project management, engineering, and production teams.

Ideal candidates have 3+ years of field service or technical support experience, strong troubleshooting skills, and the ability to read schematics. A valid driver's license and safety-conscious mindset are essential.

Qualifications

• High school diploma or GED; an associate degree or technical certification is a plus.
• Valid driver’s license with a clean record.
• 3+ years in field service, maintenance, or technical support, preferably in water treatment or industrial gate manufacturing.
• Strong troubleshooting and problem-solving skills.
• Ability to read and interpret technical drawings, schematics, and blueprints.
• Experience with mechanical, electrical, and hydraulic systems.
• Ability to work independently and manage travel schedules.
• Excellent communication and interpersonal skills for cross-team collaboration.
• Physical ability to lift heavy equipment and work in varied environments.
• Eligibility to obtain US passport (required for international travel).
• Experience with electric controls, motors, and hydraulic power units is a plus.

Responsibilities

• Inspect, troubleshoot, maintain, and repair water control gates and valves at client locations.
• Conduct system testing, calibration, and adjustments for optimal performance.
• Collaborate with engineering and project management to meet timelines and expectations.
• Document service visits and follow-ups in service reports.
• Ensure safety protocols and professional conduct on-site.
• Manage travel schedules and on-site tools inventory.
• Provide training and technical support to customers on equipment usage and maintenance.

Skills

Troubleshooting

Technical support

Read schematics

Hydraulic systems

Communication

Team collaboration

Education

High School Diploma or GED

Associate degree or technical certification

Tools

Electrical controls

Motors

Hydraulic power units

Job description

Job Overview

We are seeking a skilled and reliable Field Service Technician to join our team in the water treatment and gate manufacturing industry. This role involves up to 50% travel to customer sites for installation, maintenance, troubleshooting, and repair of water control gates and valves and their manual, electric and hydraulic actuators. The ideal candidate will collaborate closely with project management, engineering, and manufacturing/production teams to ensure seamless service delivery and operational efficiency.

Key Responsibilities

• Inspect, troubleshoot, maintain, and repair water control gates and valves and their operating systems at client locations.
• Conduct system testing, calibration, and adjustments to ensure optimal performance.
• Work closely with engineering teams to provide feedback on equipment performance and suggest solutions.
• Collaborate with project management teams to ensure project timelines and customer expectations are met.
• Coordinate with manufacturing/production teams to understand product specifications and assist in quality assurance.
• Modify standard training materials and O&Ms for specific equipment.
• Develop materials for presentations and handouts.
• Provide training and technical support to customers on proper equipment usage and maintenance.
• Document service visits, work performed, and any necessary follow-ups in service reports.
• Ensure compliance with safety protocols and company policies while working on-site.
• Maintain a high level of customer service and professionalism during all interactions.
• Manage service tools and equipment inventory efficiently.
• Provide solutions to all site issues by collaborating with engineering, and manufacturing/production teams and project management team.

Qualifications

• High school Diploma or GED Equivalent required. Associate’s or technical certification a plus.
• Valid driver’s license (required) with a clean driving record.
• 3+ years of experience in field service, maintenance, or technical support, preferably in water treatment or industrial gate manufacturing.
• Strong troubleshooting and problem-solving skills.
• Ability to read and interpret technical drawings, schematics, and blueprints.
• Experience with mechanical, electrical, and hydraulic systems.
• Ability to work independently and manage travel schedules efficiently.
• Excellent communication and interpersonal skills for cross-team collaboration.
• Physical ability to lift heavy equipment and work in various environmental conditions.
• Physical ability to work in confined spaces and at heights a must.
• Eligibility to obtain US Passport (required in the case of international travel).
• Experience with electric controls, motors, hydraulic power units, a plus.

Working Conditions

• This role requires 50% US-based travel including overnight stays, to customer locations and 5% international travel.
• Work is conducted in industrial, manufacturing, and outdoor settings, requiring adherence to strict safety guidelines.
• When not traveling, the technician will collaborate with internal teams at the company’s manufacturing facility and work on assembling equipment under shop manager supervision.

• Health Insurance (90% of employee only premium paid by company)
• Paid time off plus company paid holidays
• 401K plan with 100% company match

Equal Opportunity Employer

Rodney Hunt Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.