Field Service Technician

UGSI Solutions; Austin (TX); Hybrid; USD 62,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Life and AD&D insurance

Job summary

PSI Water Technologies, Inc. is seeking a Field Service Technician to install, startup, repair and maintain water treatment equipment for municipal clients.

You will travel 50-75% to customer sites across the continental United States, primarily from Texas, and work with the UGSI Chemical Feed line. Responsibilities include on-site training, troubleshooting, documenting service activities, and ensuring safety compliance.

Qualifications

• Install, repair and maintain water treatment equipment.
• Strong written and oral communication skills.
• Basic computer skills for reports and time/records.
• Ability to read blueprints, plans and specifications.
• Self-motivated with ability to work independently.
• Must have a valid driver's license and clean driving record.

Responsibilities

• Provide technical consultation and installation assistance on-site.
• Support startup monitoring and site readiness.
• Train customer personnel on equipment operation.
• Repair and rebuild systems and perform maintenance.
• Document service reports and warranty work.
• Maintain safety policies on job sites and with equipment.

Skills

Troubleshooting

Mechanical skills

Communication

Blueprint reading

Driver's license

Education

Technical degree

Tools

PLC knowledge

Office software

Job description

PSI Water Technologies, Inc. (“PSI”), a subsidiary of Cleanwater1, Inc., is a leader in potable water mixing solutions for municipal clients. Cleanwater1, Inc., through its various operating subsidiaries, is one of the most dynamic and fastest growing companies in the water infrastructure market, with a portfolio of proprietary and patented technologies targeting water and wastewater treatment, disinfection and potable water mixing.

The Field Service Technician will provide professional service and support to customers by performing system installations, startups, repairs, and maintenance of the water treatment equipment offered by PSI and UGSI Chemical Feed. This full-time position will report to the Service Manager and be based remotely out of Texas, when not working at customer jobsites.

Essential Job Functions

• Provide technical consultation and installation assistance to on-site personnel and contractors;
• Provide customer pre-consultation, site readiness preparation, and startup monitoring;
• Provide on-site training of customer personnel on proper operation of equipment;
• Repair machines and systems, including rebuilds, and assist with unit refurbishments and replacements, both at facility and at customer sites;
• Perform routine maintenance on equipment;
• Make technical recommendations to maintenance technicians and treatment plant operators;
• Complete service reports, recording repairs, warranty services, and maintenance performed;
• Properly document, label, and return all defective parts resulting from repairs, warranty services, and maintenance;
• Comply with Chemical Feed’s safety and personal protective equipment policies at all times, including at customer sites that involve exposure to dangerous or hazardous conditions;
• Determine the correct tools and equipment required to perform day-to-day duties;
• Work with engineering, project management, and sales teams to resolve escalated problems;
• Ensure all materials, tools and equipment are kept safe, secure, and in good working order;
• Ensure site work is carried out in the required order, for completion by the required timeline;
• Travel 50-75% of the time to customer jobsites within the continental United States; and
• Other duties as assigned.

Required Qualifications

• Three to five years of experience installing/repairing/maintaining water treatment equipment or in a related field;
• Strong written and oral communication skills;
• Basic computer skills and ability to use basic functions of Microsoft Office for reports and time and record keeping;
• Machinery demonstration/pilot testing or controls knowledge;
• Experience with electro-mechanical pneumatics hydraulics, AC/DC motor controls, PLCs, VFDs, and pump systems;
• Ability to diagnose technical problems and determine proper solutions;
• Strong mechanical, technical, and troubleshooting skills;
• Ability to read and review blueprints, plans, specifications, and other documentation to prepare for startup or service;
• Self-motivated with ability to work and think well independently;
• Strong time management and organization skills;
• Availability to work 8:00am to 5:00pm, Monday through Friday, with ability and willingness to work flexible shifts and weekends and adapt to changing work schedules; and
• Have and maintain a valid driver's license with a clean driving record (MVR will be run regularly).

Preferred Qualifications

• PLC and OIT programing and diagnostics;
• Valid passport with ability to travel internationally;
• Associate degree or higher in technical field or equivalent; and
• Water or wastewater treatment license or equivalent experience.

Physical Demands

• Regularly required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls;
• Must have manual dexterity to operate the equipment and tools required for this position;
• Must be able to quickly respond (with the hand, finger or foot) to a signal (sound, light, picture) when it appears;
• Must wear furnished uniform and maintain clean and professional appearance while working with customers, vendors and colleagues;
• Ability to occasionally lift and/or move up to 75 lbs.;
• Vision abilities required include close vision, distance vision, depth perception and ability to adjust focus;
• Ability to perform work under a variety of weather conditions;
• Ability to climb and work at heights on towers, roofs, water towers and other elevated structures; and
• Working on construction sites with exposures to dangerous conditions.
• Approximately 25% to 50% Light Industrial - May be exposed to areas of high noise levels, hazardous propellants, chemicals and industrial facilities. Appropriate PPE and training will be provided for all conditions; and
• Approximately 50% to 75% Customer Jobsites - May be exposed to a variety of weather elements as well as areas of high noise levels, hazardous propellants, chemicals and industrial facilities. Appropriate PPE and training will be provided for all conditions.
• Exposure to liquid and dry chemicals and substances associated with water and wastewater treatment, including permanganate, polymers, sodium hypochlorite, and liquid ammonium sulfate, among others.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This position is non-exempt. Compensation is dependent on skill level. The base salary range for this position is between $30 and $40 per hour. Benefits package and incentives are provided. We generally offer employees working 21 hours per work or more medical, dental, vision, along with voluntary ancillary benefits. The Company has a 401(k)-match program and has company-paid life and AD&D insurance available for eligible employees.

Cleanwater1, Inc. and its subsidiaries are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

The Cleanwater1, Inc. California Employee Privacy Notice is available at https://cleanwater1.com/privacy-policy.

Cleanwater1, Inc. and its affiliated subsidiaries maintain a drug-free workplace.