Field Service Technician

Rodney Hunt; Orange (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

401K with company match

Job summary

Rodney Hunt is seeking a Field Service Technician to support water treatment and gate manufacturing projects. The role involves up to 50% travel to customer sites for installation, maintenance, troubleshooting, and repair of water control gates and valves and their actuators.

Collaboration with PM, engineering, and production teams ensures service quality and efficiency. The ideal candidate will have a strong background in mechanical, electrical, and hydraulic systems, read technical drawings,

Qualifications

• High school diploma or GED required; Associate's/technical cert a plus
• Valid driver's license with clean record
• 3+ years field service/technical support experience
• Ability to read/interpret drawings, schematics, blueprints
• Experience with mechanical, electrical, and hydraulic systems
• Able to travel up to 50% domestically and some international travel
• Strong communication and teamwork skills
• Physically able to lift heavy equipment and work in varied environments

Responsibilities

• Inspect, troubleshoot, maintain, and repair water control gates and valves at client sites
• Perform system testing, calibration, and adjustments for optimal performance
• Provide training and technical support to customers on equipment usage
• Document service visits and follow-ups in service reports
• Ensure safety protocols and company policies on-site
• Collaborate with engineering, manufacturing, and project management teams
• Manage service tools and equipment inventory

Skills

Troubleshooting

Problem solving

Read blueprints

Mechanical systems

Electrical systems

Hydraulic systems

Communication

Independent work

Education

High School Diploma or GED

Associate's or technical certification

Job description

At Rodney Hunt, we are problem-solvers, focused on a common purpose: solving flow control challenges of the water & wastewater industry. As a global technology and engineering leader, we provide solutions for customers in industrial and municipal markets.

Job Overview

We are seeking a skilled and reliable Field Service Technician to join our team in the water treatment and gate manufacturing industry. This role involves up to 50% travel to customer sites for installation, maintenance, troubleshooting, and repair of water control gates and valves and their manual, electric and hydraulic actuators. The ideal candidate will collaborate closely with project management, engineering, and manufacturing/production teams to ensure seamless service delivery and operational efficiency.

Key Responsibilities

• Inspect, troubleshoot, maintain, and repair water control gates and valves and their operating systems at client locations.
• Conduct system testing, calibration, and adjustments to ensure optimal performance.
• Work closely with engineering teams to provide feedback on equipment performance and suggest solutions
• Collaborate with project management teams to ensure project timelines and customer expectations are met.
• Coordinate with manufacturing/production teams to understand product specifications and assist in quality assurance.
• Modify standard training materials and O&Ms for specific equipment.
• Develop materials for presentations and handouts.
• Provide training and technical support to customers on proper equipment usage and maintenance.
• Document service visits, work performed, and any necessary follow-ups in service reports.
• Ensure compliance with safety protocols and company policies while working on-site.
• Maintain a high level of customer service and professionalism during all interactions.
• Manage service tools and equipment inventory efficiently.
• Provide solutions to all site issues by collaborating with engineering, and manufacturing/production teams and project management team.

Qualifications

• High school Diploma or GED Equivalent required Associate's or technical certification a plus.
• Valid driver's license (required) with a clean driving record.
• 3+ years of experience in field service, maintenance, or technical support, preferably in water treatment or industrial gate manufacturing.
• Strong troubleshooting and problem-solving skills.
• Ability to read and interpret technical drawings, schematics, and blueprints.
• Experience with mechanical, electrical, and hydraulic systems.
• Ability to work independently and manage travel schedules efficiently.
• Excellent communication and interpersonal skills for cross-team collaboration.
• Physical ability to lift heavy equipment and work in various environmental conditions.
• Physical ability to work in confined spaces and at heights a must
• Eligibility to obtain US Passport (required in the case of international travel)
• Experience with electric controls, motors, hydraulic power units, a plus

Working Conditions

• This role requires 50% US-based travel including overnight stays, to customer locations and 5% international travel.
• Work is conducted in industrial, manufacturing, and outdoor settings, requiring adherence to strict safety guidelines.
• When not traveling, the technician will collaborate with internal teams at the company's manufacturing facility and work on assembling equipment under shop manager supervision

• Health Insurance (90% of employee only premium paid by company)
• Paid time off plus company paid holidays
• 401K plan with 100% company match

Equal Opportunity Employer

Rodney Hunt Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.