Field Biomedical Technician

Medasource; Kalamazoo (MI); Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Medasource is seeking a Field Biomedical Technician (Planned Activity Specialist) to travel across Kalamazoo, MI and Fort Wayne, IN to maintain and service analyzers at hospital sites. The role emphasizes proactive maintenance, assay installation, data interpretation, and customer satisfaction in a multi-site field environment.

The ideal candidate will have a Biomedical-related degree, strong communication, and troubleshooting skills, with a preference for experience in a lab or healthcare

Formación

• Bachelor's degree in a Biomedical or equivalent field (preferred).
• Effective communication skills, helpful customer interaction, and organizationally sound.
• Experience with preventative maintenance and troubleshooting machinery/hardware using established procedures (preferred).
• Med Tech background huge plus but not required.

Responsabilidades

• Schedule appointments with customer and set customer expectations.
• Run precision, linearity, and correlations.
• Assist with interfacing of new assay.
• Evaluate validation data and present it to customer.
• Determine cost effective repair/resolutions to minimize downtime.
• Provide feedback and document product failure trends and service issues.
• Responsible for ensuring and maximizing customer satisfaction with equipment and related products.
• Identify revenue generating and cost saving opportunities.
• Maintains expenses within departmental guidelines and controls inventory and all company property.

Conocimientos

Communication skills

Customer service

Organizational skills

Troubleshooting

Educación

Bachelor's degree in Biomedical or equivalent field

Descripción del empleo

Position: Field Biomedical Technician (Planned Activity Specialist)

Locations: Kalamazoo, MI or Fort Wayne, IN

Contract: 18 months (with possibility of extension up to 3+ years)

Job Description:

Our client, one of the largest biotechnology and most progressive Life Sciences companies, is seeking an energetic professional to join their enterprise support team. Our client is focused on translating excellence in science into effective medicines and diagnostics for patients. Our client partners with some of the largest hospitals and health systems in the US! This role is an opportunity to join their field services and customer support organization that travels the country to support some of its premier hospital partnerships.

This Planned Activity Specialist will travel across their designated city/state to various sites

where they will attend and provide proactive maintenance to analyzers.

Assay addition & application installation, which consists of:

• Schedule appointment with customer and set customer expectations
• Run precision, linearity, and correlations
• Assist with interfacing of new assay
• Evaluate validation data and present it to customer (this can be performed by data analyst and reviewed by local FAS or the rep at the second appointment if necessary)
• Determines cost effective repair/resolutions to minimize customer downtime
• Provides feedback and documents product failure trends and service ability issues
• Responsible for ensuring and maximizing customer satisfaction with equipment and related products
• Identifies revenue generating and cost saving opportunities.
• Maintains expenses within departmental guidelines and controls inventory and all company property

Qualifications:

• Bachelor's degree in a Biomedical or equivalent field (preferred)
• Effective communication skills, helpful customer interaction, and organizationally sound
• Experience with preventative maintenance and troubleshooting machinery/hardware using established procedures preferably in a laboratory or healthcare setting (preferred)
• Med Tech background huge plus but not required