Field Service Technician

SW North America, Inc.; New Hampshire; On-site; USD 75,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to join their dynamic team. In this role, you will be responsible for the installation, maintenance, and repair of cutting-edge CNC milling machining centers. With a focus on customer satisfaction, you will travel to client locations, providing expert support and training. This position offers a unique opportunity to work with advanced technology while ensuring clients receive top-notch service. If you have a passion for machinery and enjoy hands-on problem-solving, this is the perfect opportunity for you to grow your career in a supportive environment.

Benefits

Medical Insurance

Vision Insurance

401(k)

Disability Insurance

Qualifications

• 5+ years as a Service Technician with CNC machines.
• Experience with mechanical, hydraulic, and laser systems.
• Knowledge of PLC programming is essential.

Responsibilities

• Install and service CNC machines at customer sites.
• Conduct root cause analysis and prepare documentation.
• Train customer personnel on machine operations.

Skills

CNC Machine Servicing

PLC Programming (Siemens Step 7)

Mechanical Systems Understanding

Hydraulic Systems Knowledge

Electrical Problem Diagnosis

Customer Service Skills

Documentation Skills

General Windows & MS Office Knowledge

Job description

4 weeks ago Be among the first 25 applicants

About the Company - SW North America delivers demanding, work piece-specific manufacturing systems for the metal working industry worldwide. Our most defining characteristic is our impressive range of 2- and 4-spindle horizontal machining centers.

About the Role - The Service Technician is responsible for, among other things, the maintenance, repair, service, and installation of CNC milling machining centers as well as assisting our customers in the resolution of problems they may encounter. This position requires 100% domestic travel. Candidates should be comfortable working from home and traveling to clients on a daily or weekly basis. We are looking for candidates to service clients in New Hampshire and surrounding areas.

Responsibilities -

• Installation, Commissioning and Servicing of SW custom-built Machines
• Install and demonstrate new machines in customer plants, including electrical or mechanical check-outs, set up and commissioning, tooling, operation and programming as required in the field.
• Ability to conduct root cause analysis and create thorough documentation
• Prepare and submit demonstration reports accurately and promptly as per project requirements.
• Provide timely Field Service on SW Machines on an as needed basis.
• Perform basic electrical/electronic, or mechanical, or hydraulic problem diagnosis and repair in customer's plants during warranty period.
• Crosstrain on mechanical, electrical & electronic maintenance.
• Advise and assist customers with most operations and programming problems during warranty period.
• Perform most maintenance work and provide basic assistance needed by customer following warranty period.
• Upgrade personal capability and train customer personnel:
• Assist other Field Service Engineer/Technicians with various assignments to receive necessary on-the-job training.
• Attend schools, seminars, and conferences to stay current with up-and-coming technology related to CNC Machine service and installation
• Train customer personnel in processing, tooling, operating, and servicing of SW Machine products.
• On-call time is an essential function of this position.
• All other duties assigned

Required Skills

• 5+ years of experience as a Service Technician, PLUS related experience and/or training on servicing up to 4 Axis CNC machines
• Understanding of mechanical, hydraulic, and laser systems
• Knowledge of CNC equipment.
• PLC programming experience with Siemens Step 7
• A valid Driver’s License
• Understanding of German language preferred, but not required
• Ability to read, write, and speak English
• General knowledge of Windows, MS Office

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing

• Industries

  Machinery Manufacturing, Automation Machinery Manufacturing, and Industrial Machinery Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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