Field Service Technician, Post-Press Machinery, Folder/Gluer

ZipRecruiter; Dallas (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a leading global printing press manufacturer as a Service Technician, where you'll support sales teams, train customers, and ensure equipment operates smoothly. This remote role involves significant domestic travel and offers competitive compensation along with comprehensive benefits.

Benefits

Vacation: 15 days/year

Medical, Dental, Vision, and Life insurance

401k Retirement and Profit Sharing

Educational Assistance

Qualifications

• 10-15 years of experience in relevant technology and folding/gluing operations.
• Extensive knowledge of current folder/gluer technology.

Responsibilities

• Support the sales team with technical information and customer meetings.
• Coordinate installation processes and manage budgets.
• Train customers on operation and maintenance of equipment.

Skills

Technical Knowledge

Customer Service

Communication

Education

Bachelor’s degree or equivalent technical training

Tools

Duran folder/gluer equipment

Job description

Job Description

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day, including US currency in your wallet and much of the packaging in your grocery stores and big box retail stores.

With the broadest product portfolio in the industry, groundbreaking machines, and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.

This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination, and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!

Position Details

Title: Service Technician, Post-Press

Location: 100% Remote with nearly 100% domestic business travel and occasional international travel

Reports to: Service Manager

Direct Reports: None

Schedule: Monday - Friday, hours vary; must be available to work weekends as needed.

FLSA Status: Non-Exempt/Hourly

Compensation: $27 - $46 per hour

Job Duties and Responsibilities

• Support the sales team with technical information, including customer meetings, application reviews, configuration recommendations, and supporting equipment order submissions.
• Assist in training and development of the field service technician group, including sharing technical information, guiding repair and installation procedures, and providing phone support.
• Coordinate installation processes, including scheduling, managing budgets, purchase orders, follow-ups, and communicating progress to customers.
• Apply technical knowledge to train customers on operation and maintenance of Koenig & Bauer Duran equipment, including safety training.
• Develop and conduct courses, workshops, and presentations to train sales staff on equipment configuration and operation.
• Diagnose, resolve, and repair equipment issues during commissioning and instruct customers on troubleshooting.
• Act as the main liaison between the customer and Koenig & Bauer on-site.
• Support customers remotely or on-site to resolve operational or service issues.
• Maintain professionalism and approach all customer interactions with a customer-first attitude.
• Complete necessary documentation promptly, especially for invoicing.
• Promote a safe working environment through training, PPE use, and safe work practices.
• Perform other related responsibilities as needed, with flexibility for additional hours.
• Work with autonomy, making decisions to address customer concerns on-site.
• Explain technical information clearly to individuals with varying technical knowledge.

Minimum Education and Experience

• Bachelor’s degree or equivalent technical training plus 10-15 years of experience in relevant technology and folding/gluing operations.
• Extensive knowledge of current folder/gluer technology.
• Understanding of electrical and mechanical components of folder/gluers.
• Proficiency in operating and maintaining Duran folder/gluer equipment.
• Ability to interpret machine specifications, blueprints, diagrams, and manuals.

Benefits

• Vacation: 15 days/year
• Holidays: Up to 11 days
• Sick leave: 7 days
• Medical, Dental, Vision, and Life insurance
• Flexible Spending Accounts
• 401k Retirement and Profit Sharing
• Income replacement for cancer, critical illness, and accidents
• Long-Term Care Plans
• Years-of-Service Bonus
• Technical Travel Bonus (annual)
• Educational Assistance
• Reimbursement for business expenses including meals and laundry

Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, genetic information, citizenship, marital status, veteran status, creed, ancestry, or any other protected status. We provide reasonable accommodations for applicants with disabilities. Contact HR at [e-mail] or 469-532-8120 for assistance.