Field Service Technician

AMETEK; Minneapolis (MN); Hybrid; USD 60.000 - 75.000; Vollzeit

Zusammenfassung

AMETEK MOCON, a global instrument provider headquartered in Brooklyn Park, MN, seeks a Field Service Technician. You will perform troubleshooting, repair, and calibration of customer instruments, both on-site and in-house, while maintaining detailed repair logs and supporting customers via multiple channels.

Travel typically two weeks per month, you will engage directly with customers and provide hands-on support, ensuring reliability and service quality across regions.

Qualifikationen

• High school diploma or equivalent with electronics training.
• Associate degree or technical certificate preferred in electronics.
• Military electronics training acceptable.

Aufgaben

• Perform in-house troubleshooting, repair, and testing on customer instruments.
• Assist with in-house and in-field troubleshooting of instruments.
• Complete and submit Instrument Repair Log with diagnosis and estimates.
• Provide technical support to customers via phone, email, or Teams.
• Issue SRFs for in-house repairs.
• Stay updated on new methods and maintenance procedures.
• Keep management informed of customer issues and problems.
• Collaborate with other departments to support customers.
• Coordinate with customers to schedule in-field services.

Kenntnisse

Electronics knowledge

Field service experience

Oscilloscopes

Voltmeter

Ausbildung

High school diploma

Associate/Tech certificate

Military electronics training

Tools

Oscilloscopes

Voltmeter

Jobbeschreibung

Join our dynamic, global S&P 500 company and elevate your professional skills while making a significant impact on customer satisfaction and operational efficiency. As a Field Service Technician, you'll ensure business continuity by providing expert technical support through training, repair, preventive maintenance, and startup assistance for instruments. Your role involves in-field troubleshooting, repair, and testing, maintaining detailed logs, and offering support via phone, Teams, and email. This role will require you to stay current with advanced technical procedures and collaborate with departments to ensure seamless operations and customer satisfaction, driving our long-term success.

Responsibilities

• Perform timely in-house troubleshooting, repair, and testing on customer instruments.
• Assist with in-house and in-field troubleshooting of customer instruments.
• Complete and submit accurate "Instrument Repair Log" documents, including diagnosis, repair estimates, and descriptions.
• Provide technical and operational support to customers via phone, email, and other communication methods.
• Issue Service Request Forms (SRF) for in-house repairs.
• Stay informed on new methods, techniques, and advanced maintenance procedures.
• Keep management informed of customer issues and technical problems.
• Collaborate with other departments to support the customer base.
• Coordinate with customers to schedule and confirm requirements for in-field services.
• Travel typically 2 weeks per month, leaving on Monday and returning on Friday, allowing for direct engagement with customers and providing hands‑on support.

Requirements

• Knowledge ordinarily acquired through attainment of high school diploma, with an Associates, Technical Certificate, or military training in electronics/equivalent work experience.
• Previous knowledge of electronics.
• Previous experience in testing equipment such as oscilloscopes and volt meters.
• Previous field service experience required.

AMETEK MOCON is global business headquartered in Brooklyn Park MN, with additional manufacturing facilities located Denmark, UK and Serbia and sales and service locations throughout Europe and Asia Pacific. MOCON’s instruments are recognized industry standards in gas permeation, package testing, specialty gas measurement providing the most accurate and repeatable results that global leading companies count on to protect and enhance their product quality and integrity.

Compensation

• Employee Type: Hourly
• Currency: USD
• Salary Minimum: 60,000
• Salary Maximum: 75,000
• Incentive: No
• Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].