Field Service Engineer

AMETEK; Houston (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

AMETEK Process Instruments seeks a Field Service Engineer to support and service Process Instruments products at customer sites, including on-site installation, troubleshooting, and training. You will document tasks, ensure quality and safety, and collaborate with sales to expand regional market presence.

The role requires 3–5 years in analyzers within Oil & Gas, electronics background, and the ability to travel up to ~80% of the time both domestically and internationally. A.S.

Qualifications

• A.S. degree in electronics or equivalent training.
• Bachelor's degree preferred.
• 3–5 years of experience with analyzers in Oil & Gas.

Responsibilities

• On-site installation, service support, and troubleshooting.
• Document service in reports and systems.
• Deliver training at customer sites on equipment operation and maintenance.
• Collaborate with Area Sales Manager to grow market presence.
• Identify opportunities for preventive maintenance and upselling.
• Read schematics and diagnose to component level.
• Handle billing/warranty paperwork.

Skills

Electronics troubleshooting

Field service

Customer service

Documentation

Education

A.S. degree in electronics

Bachelor’s Degree, preferred

Tools

Salesforce

Job description

At AMETEK Process Instruments, we focus our experience on designing new, innovative analyzers that help our customers achieve higher levels of productivity and quality. We do this by seeking out ways to overcome the limitations of current methods of process monitoring, control, and quality assurance. It is through this focus that we have created some of the most reliable and accurate technologies in the world.

The Field Service Engineer is responsible for supporting Process Instruments products through field repairs, customer support, and training. The role involves troubleshooting electronics, handling tools and materials, and ensuring customer satisfaction while adhering to safety standards.

Essential Duties And Responsibilities

• On-site customer installation, service support, telephone support, hardware and software configuration, troubleshooting, and maintenance support for Process Instruments products.
• Ensure repaired systems meet operating specifications, documenting service performed.
• Deliver online and onsite training at the end user’s facility to help them familiarize themselves with, operate, and maintain the analyzer in accordance with the agreed customer contract terms.
• Collaborate with the Area Sales Manager to develop strategies aimed at maximizing the market penetration of the company’s products in the region.
• Create opportunities to grow service review through revenues such as a paid preventive maintenance service/ annual calibration or upselling opportunities.
• Isolate the analyzer fault to board level for electronic, sample systems and repair.
• Propose design enhancements and improvements.
• Read and interpret schematics and electrical diagrams through to the component level.
• Document work performed in a service report in Sales Force.
• Complete billing or warranty documentation as needed.

Required Education And Experience

• A.S. degree in electronics, equivalent military training, or prior work experience with a solid understanding of electronics.
• Bachelor’s Degree, preferred’.
• 3-5 years’ experience with analyzers in the Oil and Gas industry, and refinery.

Core Competency Requirements

• Must be a self-starter, able to work with minimal supervision in an isolated environment.
• Ability to approach problems with a sense of ownership, enthusiasm and innovation with a strong client service attitude.
• Ability to work on complex learning and development problems as well as teach highly technical information is essential.
• Ability to interface with people at all levels.
• Approximately 80% domestic and international travel.
• Constantly stand and walk throughout the workday.
• Frequently reach with hands and arms; use hands to manipulate, handle, or feel material.
• Must be comfortable working at elevated heights.
• Must be able to work comfortably in high-temperature environments.

Compensation

Employee Type: Salaried

Currency: USD

Salary Minimum: 85,000

Salary Maximum: 115,000

Incentive: Yes

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility.

AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].