Field Service Technician

State Industrial Products Corporation; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching up to 3%

Long term disability

Tuition assistance

Job summary

State Cleaning Solutions, a division of State Industrial Products, seeks an Account Manager (Field Service Technician) in Miami to drive sales growth, perform preventive maintenance, install equipment, manage routes, and collect payments as needed. The role emphasizes servicing existing customers, inspecting equipment, dosing systems, and maintaining inventory while adhering to safety standards.

A strong background in customer service or sales is required, with mechanical repair experience

Qualifications

• High school diploma or GED is required.
• Background in customer service and/or sales is required.
• Prior experience in mechanical repair is strongly preferred.
• Proven ability to sell value-added products and services.
• Strong mechanical aptitude to install, repair, and maintain dish machines, laundry systems, and dosing equipment.
• Ability to troubleshoot and resolve complex issues.
• Time management and deadline-driven.
• Valid driver’s license and ability to operate company vehicles.

Responsibilities

• Meet or exceed targets for routing efficiency, preventative maintenance standards and account retention on a monthly, quarterly, and annual basis.
• Perform comprehensive preventative maintenance services, ensuring equipment is safe, compliant, and operating effectively.
• Conduct equipment installations, removals, and after-hours service calls as needed.
• Ensure account retention within the assigned core business territory.
• Identify and recommend additional ancillary products and services based on customer needs.
• Document service results and chemical inventory using handheld devices and route history documentation.
• Replenish and maintain assigned inventory.
• Assist with district and inter-district coverage when required.
• Enforce and support corporate policies, guidelines, and safety standards consistently and professionally.
• Complete all required documentation, reports, and administrative tasks accurately and on time.
• Maintain regularly scheduled company vehicle maintenance (oil changes, tire rotations, washes, etc.).

Skills

Customer service

Sales

Mechanical repair

Mechanical aptitude

Troubleshooting

Time management

Vehicle operation

Lifting heavy objects

Education

High School Diploma or GED

Job description

POSITION SUMMARY

The Account Manager (Field Service Technician) is responsible for driving sales growth, performing preventative maintenance, executing installations, managing route completion, and overseeing collections within an assigned territory. This role conducts routine preventative service visits to existing customers, ensuring optimal equipment performance and chemical usage while identifying opportunities for additional products and services. Responsibilities include inspecting results (glasses, silverware, laundry), verifying chemical dosing (titration), documenting findings, performing repairs or adjustments, managing chemical inventory, facilitating product delivery, and collecting payments when necessary.

POSITION RESPONSIBILITIES

• Meet or exceed targets for routing efficiency, preventative maintenance standards and account retention on a monthly, quarterly, and annual basis
• Perform comprehensive preventative maintenance services, ensuring equipment is safe, compliant, and operating effectively
• Conduct equipment installations, removals, and after‑hours service calls as needed
• Ensure account retention within the assigned core business territory
• Identify and recommend additional ancillary products and services based on customer needs
• Document service results and chemical inventory using handheld devices and route history documentation
• Replenish and maintain assigned inventory
• Assist with district and inter‑district coverage when required
• Enforce and support corporate policies, guidelines, and safety standards consistently and professionally
• Complete all required documentation, reports, and administrative tasks accurately and on time
• Maintain regularly scheduled company vehicle maintenance (oil changes, tire rotations, washes, etc.)

POSITION REQUIREMENTS

• High school diploma or GED required
• Background in customer service and/or sales required
• Prior experience in mechanical repair strongly preferred
• Proven ability to sell value‑added products and services
• Strong mechanical aptitude with the ability to install, repair, and maintain dish machines, laundry systems, and housekeeping dosing equipment (plumbing, electrical, mechanical)
• Demonstrated ability to troubleshoot and resolve complex, multi‑disciplinary issues
• Ability to prioritize tasks, manage time effectively, and meet deadlines
• Strong customer service orientation with a solution‑focused mindset
• Ability to operate company vehicles in compliance with fleet policy
• Ability to consistently lift up to 60 lbs

Benefits and Perks

We offer competitive pay, as well as an excellent benefits package including:

• 401(k) matching up to 3%
• Long term disability
• Tuition assistance

THE COMPANY

State Cleaning Solutions, a division of State Industrial Products, is a rapidly growing sales and service provider. We serve the hospitality and healthcare marketplace by designing, implementing and maintaining cleaning and sanitization programs. Our customers include restaurants, hotels, care homes and institutions among many others. State Cleaning supplies the equipment and chemicals needed to ensure customer and guest satisfaction, then backs up our programs with an extensive 24/7 service network.

EOE Statement

State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure

Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.