Field Service Technician

State Industrial Products; Carmel (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching up to 3%

Long term disability

Tuition assistance

Job summary

State Industrial Products, through its State Cleaning Solutions division, seeks an Account Manager (Field Service Technician) to drive sales growth, perform preventative maintenance, and manage routes within an assigned territory. You will service existing customers, verify product usage, document findings, and assist with payments and inventories.

Responsibilities include installations, repairs, and after-hours service calls, with emphasis on safety, compliance, and timely documentation.

Qualifications

• High school diploma or GED required.
• Background in customer service and/or sales.
• Prior experience in mechanical repair preferred.
• Proven ability to sell value-added products and services.
• Strong mechanical aptitude with installing, repairing and maintaining equipment.

Responsibilities

• Meet or exceed targets for routing efficiency and account retention.
• Perform preventative maintenance and service visits.
• Conduct equipment installations and after-hours service calls as needed.
• Document service results and inventory using handheld devices.
• Maintain company vehicle and complete administrative tasks on time.

Skills

Customer service

Sales

Mechanical repair

Troubleshooting

Time management

Vehicle operation

Education

High school diploma or GED

Tools

Dish machines

Laundry systems

Housekeeping dosing equipment

Job description

Posted Saturday, August 8, 2026 at 4:00 AM

We’re proud to have a team of more than 700 innovative and dedicated employees — and we’re continuing to grow. Here are just a few reasons why you’ll enjoy being part of our team:

• Career Opportunity. We are a high-growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
• Work-life balance. Enjoy a consistent Monday-Friday 8a-4p workday with a rotating on-call schedule. Take a well-deserved break on us and enjoy time with your family and friends with generous PTO.
• Benefits and Perks. We offer competitive pay, as well as an excellent benefits package including:
• 401(k) matching up to 3%
• long term disability
• tuition assistance.
• Do you have what it takes?
• Are you a hands‑on person with maintenance experience?
• Are you mechanically inclined and enjoy troubleshooting and repairs?
• Are you tired of long hours in your role with no chance for financial rewards or advancements?

POSITION SUMMARY

The Account Manager (Field Service Technician) is responsible for driving sales growth, performing preventative maintenance, executing installations, managing route completion, and overseeing collections within an assigned territory. This role conducts routine preventative service visits to existing customers, ensuring optimal equipment performance and chemical usage while identifying opportunities for additional products and services. Responsibilities include inspecting results (glasses, silverware, laundry), verifying chemical dosing (titration), documenting findings, performing repairs or adjustments, managing chemical inventory, facilitating product delivery, and collecting payments when necessary.

POSITION RESPONSIBILITIES

• Meet or exceed targets for routing efficiency, preventative maintenance standards and account retention on a monthly, quarterly, and annual basis
• Perform comprehensive preventative maintenance services, ensuring equipment is safe, compliant, and operating effectively
• Conduct equipment installations, removals, and after‑hours service calls as needed
• Ensure account retention within the assigned core business territory
• Identify and recommend additional ancillary products and services based on customer needs
• Document service results and chemical inventory using handheld devices and route history documentation
• Replenish and maintain assigned inventory
• Assist with district and inter‑district coverage when required
• Enforce and support corporate policies, guidelines, and safety standards consistently and professionally
• Complete all required documentation, reports, and administrative tasks accurately and on time
• Maintain regularly scheduled company vehicle maintenance (oil changes, tire rotations, washes, etc.

POSITION REQUIREMENTS

• High school diploma or GED required
• Background in customer service and/or sales required
• Prior experience in mechanical repair strongly preferred
• Proven ability to sell value-added products and services
• Strong mechanical aptitude with the ability to install, repair, and maintain dish machines, laundry systems, and housekeeping dosing equipment (plumbing, electrical, mechanical)
• Demonstrated ability to troubleshoot and resolve complex, multi‑disciplinary issues
• Ability to prioritize tasks, manage time effectively, and meet deadlinesStrong customer service orientation with a solution‑focused mindset
• Ability to operate company vehicles in compliance with fleet policy
• Ability to consistently lift up to 60 lbs

THE COMPANY

State Cleaning Solutions, a division of State Industrial Products, is a rapidly growing sales and service provider. We serve the hospitality and healthcare marketplace by designing, implementing and maintaining cleaning and sanitization programs. Our customers include restaurants, hotels, care homes and institutions among many others. State Cleaning supplies the equipment and chemicals needed to ensure customer and guest satisfaction, then backs up our programs with an extensive 24/7 service network.

EOE Statement

State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure

Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.