Field Service Technician

Epiroc Group; Ludlow (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading multinational company, Epiroc, is seeking a Field Service Technician in Ludlow, MA. This role involves troubleshooting and repairing mining and construction equipment while ensuring adherence to safety and quality standards. Candidates should possess strong mechanical skills and a commitment to professional excellence, joining a team that values innovation and collaboration.

Benefits

Health care eligibility including medical, dental, and vision

401(k) plan

Paid vacation

Qualifications

• Previous work experience demonstrating strong mechanical aptitude.
• Basic computer skills and familiarity with Epiroc equipment.
• Valid driver’s license with a good driving record.

Responsibilities

• Troubleshoot and repair mechanical, hydraulic, electrical and pneumatic systems.
• Provide warranty support and maintain tool inventory.
• Train and support other service technicians.

Skills

Mechanical aptitude

Analytical skills

Problem-solving

Communication

Education

Certificate of Completion for a Technical or Trade School

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Field Service Technician

Functional area: Service

Onsite or Remote: Onsite

Primary Skills:

Country/Region: US

City: Ludlow

Location:

Ludlow, MA, US, 1056

Company name: Epiroc USA LLC

Date of posting: Jun 10, 2025

About Epiroc:

Epiroc is a multinational company with a presence in 150 countries; which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining.

It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

Life at Epiroc

By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.

The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.

Our culture is characterized by care for work-life balance, professional development, global professional opportunities and an epic benefits package

Mission:

At Epiroc USA LLC,our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers’ productivity. We focus on spare parts supply, professional service, support solutions and training.

Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo. This individual will be responsible for displaying specialized expertise and skill when troubleshooting, repairing and installing parts, as needed to maintain the equipment. It is expected that this work be executed with a sense of urgency, while not compromising Epiroc’s high-quality standards.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals, and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use their hands to feel and reach with hands and arms, and talk and hear. Company-provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.

Responsibilities:

Level 1:

• Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory
• Complete daily work assignments as requested from the customer or supervisor
• Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site
• Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority. Work sustainably, being conscious of the environmental impact
• Maintain a courteous and professional demeanor and communication with customers and internal staff at all times

Level 2:

In addition to the tasks outlined in Level 1, the Level 2 technician will be responsible for:

• Providewarrantysupport;evaluatingand validating claims, discussing issues withProductCompany,andsubmittingservicereportsto supportclaims
• Communicateservice andotherrelevant activities totheCustomer andtheService Manager throughdailyservice reportsorrelevant forms,e-mailandtelephonecommunication
• Be able to support varied activities, with simultaneous project and deadlines in a fast-paced environment

Level 3:

In addition to the tasks outlined in Level 1 and 2, the Level 3 technician will be responsible for:

• Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers
• Rebuild various complete components to OEM specifications in service shop
• Ability to perform essential functions of the job on the various equipment types supporting all business line areas
• Serve as a subject matter expert for other service technicians, support with their training and development

Requirements:

Level 1:

• The successful candidate should have basic computer skills, be familiar with Epiroc equipment, have previous work experience demonstrating a strong mechanical aptitude, good work ethic, and be able to read basic hydraulic and 24-volt schematics
• Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc
• Will need to complete TL1 and TL2 trainingand Safe Start Modules 1-5 within the first year of employment.
• Maintainrequired USDepartmentofLabor,Mine, Safety&HealthAdministrationTrainingCertificates,oragree tocompletethe trainingprogram(s)neededto acquirethe Training Certificates by date required by Manager
• Maintaina valid driver’s license; a good drivingrecordis required, and If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes and maintain an active license;Employees must be at least 18 years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least21 years oldto drive commercial vehicles across state lines (interstate)
• Travel is required in this position

Level 2:

In addition to the experience in Level 1, the Level 2 technician should also have the following:

• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 2-5 years of relevant experience
• Will need to complete TL1 and TL2 within 3-6 months of hire

Level 3:

In addition to the experience in Level 1 and 2, the Level 3 technician should also have the following:

• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience
• Will need to complete TL1 and TL2 training within 1 month of hire

*Level will be determined based on selected candidate’s relevant work experience, knowledge, skills and ability to perform the essential functions of the job.

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Paid Vacation

Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

This job posting will remain open until the position is filled.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com .