Field Service Technician

Pentamaster Corporation Berhad (Official); Lehi (UT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Annual bonus

Quarterly incentive

401(k)

16 days vacation leave

11 days public holiday

Job summary

A leading industrial machinery firm is seeking a Technical Support Engineer in Lehi, Utah. The ideal candidate will have a diploma in Mechanical/Electrical Engineering and at least 2 years of experience in automation. Responsibilities include diagnosing mechanical issues, assembling machines, and directly supporting clients. This full-time position offers competitive pay and benefits including annual bonuses and vacation leave.

Qualifications

• Minimum 2 years of experience in the automation field.
• Ability to work independently without supervision.
• Knowledge in reading mechanical drawings and electrical schematics.

Responsibilities

• Diagnose and resolve mechanical and electrical issues.
• Responsible for machine assembly, wiring, and cable management.
• Provide training to clients for newly installed equipment.

Skills

Problem-solving

Communication skills

Technical skills in machine mechanics

Education

Diploma or Certificate in Mechanical/Electrical Engineering

Job description

Overview

The ideal candidate will perform maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to provide enterprise-level support to customers. An ideal technical support engineer/ technician resume should address their ability to research, diagnose, troubleshooting, and resolve the issues to the clients’ satisfaction. Ensuring all assigned assembly tasks are completed with compliance to quality, schedule and budget requirements within company goals to achieve Total Customer Satisfaction.

What You'll Do

• Diagnose, troubleshooting, and resolve mechanical and electrical issues understanding from customers about the issues they are facing in a detailed fashion.
• In charge and responsible of machine assembly, panels assembly, wiring, pneumatics routing and cable management.
• Consult with vision and automation programmer if there is any issue on programming on the machine at customer place.
• Responsible of tool testing and alignment for machine optimum operation.
• Responsible for machine data collection for buy-off or verification purposes as per request by customer.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide training to clients for newly installed equipment and additional requests for training from clients for their new staff.
• Ability to be self-direct on projects and tasks and the ability to provide prompt and accurate feedback to customers.
• Report project status on timely manner and attend meetings with customers or Pentamaster team when necessary.

What You'll Need

• Diploma or Certificate Mechanical or Electrical Engineering or Mechatronics or Manufacturing or Industrial Technology.
• Minimum 2 years of experience in the automation field, able to work independently without supervision.
• Strong written and verbal communication skills
• Technical skills in machine mechanical and electrical, working knowledge in machine assembly process.
• Knowledge in reading and interpreting mechanical drawing and electrical schematics.
• Willing to travel to customers’ sites in the US for commissioning the equipment.
• Willing to travel to the headquarters in Malaysia for learning the new equipment functionalities and the methods of integration.

What You'll Get

• Competitive pay
• Annual bonus
• Quarterly incentive
• 401(k)
• 16 days vacation leave
• 11 days public holiday

Seniority level

• Associate

Employment type

• Full-time

Industries

• Industrial Machinery Manufacturing and Manufacturing