Field Service Technician

Southwest Material Handling; Las Vegas (NV); On-site; USD 39,000 - 51,000; Full time

Job summary

Southwest ToyotaLift in Las Vegas is seeking a Field Service Technician to deliver on-site mechanical repairs and routine servicing for customer-owned and internal fleet equipment. This role acts as a brand ambassador, ensuring equipment meets top performance standards.

You will diagnose issues, service forklifts powered by gasoline, LPG, electric and diesel, perform preventive maintenance, and complete service logs and work orders to support accurate billing.

Qualifications

• High school diploma or equivalent.
• 3-5 years hands-on forklift or material handling technician experience.
• Clean driving record and ability to operate a company vehicle to travel to customer locations.
• Excellent verbal and written communication skills for customer and team interactions.
• Customer-first attitude and readiness to support clients.

Responsibilities

• Perform expert mechanical repairs and routine servicing on forklift fleet equipment.
• Diagnose issues, determine root causes, and document service recommendations.
• Maintain customer relationships and communicate clearly with on-site teams.
• Complete service logs and work orders accurately for billing and records.
• Safety-compliant field work following OSHA policies and company procedures.

Skills

Customer service

Communication

Professionalism

Safety awareness

Education

High school diploma or equivalent

Tools

Power tools

Band saws

Air compressors

Gasoline and diesel tools

Job description

Job Details

Job Location: Las Vegas - Las Vegas, NV 89115Position Type: Full TimeSalary Range: $28.00 - $37.00 HourlyPosition: Field Service Technician

Summary

The Field Service Technician delivers exceptional customer service while performing expert mechanical repairs and routine servicing on customer-owned and internal fleet equipment. Operating primarily on-site at customer locations, this role serves as a vital brand ambassador, upholding the core values of Southwest ToyotaLift and ensuring all equipment is serviced to the highest operational standards.

Key Responsibilities

• Customer Relations & Communication: Maintain professional, clear communication with both internal teams and external customers in the field, building lasting, trust-based relationships.
• Diagnostics & Troubleshooting: Accurately diagnose complex mechanical issues, identify root causes, and write clear, detailed service recommendations and job descriptions.
• Parts Evaluation: Assess component wear and tear, utilizing deep technical knowledge to determine whether parts require professional repair or replacement.
• Equipment Repair & Maintenance: Service and repair gasoline, LPG (liquefied petroleum gas), electric, and diesel-powered forklifts. Perform comprehensive repairs including, but not limited to, replacing worn or damaged components, adjusting braking systems, tightening body hardware, and executing wheel alignments.
• Preventative Maintenance: Execute routine vehicle lubrication, preventative maintenance routines, and operational checks to optimize fleet performance and longevity.
• Physical Operations: Safely perform manual labor, including heavy lifting and the operation of specialized power equipment and tools.
• Administrative Diligence: Complete and submit all necessary paperwork, work orders, and service logs accurately and promptly to ensure seamless internal processing and accurate client billing.
• Fleet & Asset Management: Maintain a clean, organized, and fully stocked service vehicle, immediately reporting any mechanical issues or maintenance needs to supervisory staff.
• Safety Adherence: Strictly practice and champion safe work habits, adhering to all company safety policies, OSHA regulations, and industry best practices at all times.

QualificationsQualifications & Physical Requirements

Qualifications

• Education: High school diploma or equivalent.
• Experience: Three to five years of hands-on experience as a forklift or material handling technician.
• Driving Record & License: Possess a clean driving record (verified by a current DMV report) and the ability to operate a company vehicle safely to travel to customer locations.
• Communication: Exceptional verbal and written communication skills for effective customer and team interaction.
• Customer Service: A strong customer-first attitude and natural aptitude for client relations.
• Professional Development: Commitment to continuous learning, including attending technical training classes as offered by management.
• Professional Appearance: Maintain a neat, professional appearance at all times when representing the company.

Physical Requirements

• Mobility: Physically able to repetitively stoop, bend, push, pull, squat, climb, and kneel on a regular, daily basis.
• Equipment & Tool Operation: Capable of operating power machinery, hand tools, air compressor tools, band saws, department grinders, steam cleaners, and parts washer machines.
• Lifting: Must be able to safely lift up to 50 pounds unaided.
• Vehicle Operation: Physically qualified to operate and drive a company service vehicle across various routes and job sites.