Service Tech Field

Atlanta Forklifts, Inc.; Suwanee (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Atlanta Forklifts, Inc. is seeking a Field Service Technician to troubleshoot, repair and perform scheduled maintenance on fuel-powered (I.C.) and electric forklifts, and related equipment at customer sites in Suwanee, GA.

The role requires coordinating with the Service Coordinator and communicating effectively with customers. Responsibilities include on-site repairs, diagnosing complex issues, following safety procedures, maintaining documentation, and ensuring timely parts and service

Qualifications

• 2-3 years of relevant experience.
• High School Diploma/GED.
• Must have excellent driving record.

Responsibilities

• Troubleshoot and perform basic to complex repairs of forklifts.
• Perform thorough forklift inspections and report findings on every work order.
• Identify and discuss needed repairs or maintenance with customers.

Skills

Troubleshooting

Repairs

Inspections

Customer communication

Safety procedures

Reading manuals

Electrical diagnostics

Schematics

Time management

Documentation

Driving

Lifting

Computer skills

Training

Education

High School Diploma/GED

Job description

SUMMARY

The Field Service Technician will troubleshoot, repair and perform scheduled maintenance on fuel powered (I.C.) and electric forklifts as well as other related material handling equipment based on customer needs and requirements in the field.

JOB DESCRIPTION

Perform repairs on forklifts and various types of industrial equipment on-site at customer locations. Work with the Service Coordinator and respond to service calls. Communicate with the customer contact and their staff to provide their forklift and material handling needs. Responsible for identifying larger jobs and communicating with the customer and the office staff to handle these repairs and rental needs.

Requirements

SKILLS/RESPONSIBILITIES

• Troubleshoot and perform basic to complex repairs of forklifts
• Perform thorough forklift inspections to identify any repairs that are needed. Write down and report all findings of potential or additional repairs necessary on every work order
• Consult with customers in regard to needed repairs or additional maintenance items that are needed
• Must follow all safety procedure and safely operate power tools, lifts, hoists, etc.
• The ability to understand the necessary service and training manuals, including the ability to interpret schematics and effectively use electrical diagnostic instruments
• Keep pace with industry innovations in order to make sound recommendations to customers
• Must be self-motivated and organized. Manage billable time and work in process efficiently
• Paperwork and documentation must be neat, clean, legible and organized
• Effectively communicate with customers, co-workers and management
• Clear penmanship and ability to record accurate information
• Must have excellent driving record
• Upkeep and safe operation of service vehicle. Manage truck stock and order parts needed for jobs through the parts department
• Must be able to lift up to 75 lbs. (and occasionally in excess of 75 lbs.)
• Must have basic computer skills
• Attend training classes and online courses as required

WORK EXPERIENCE REQUIREMENTS

2-3 years of relevant experience

EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS

High School Diploma/GED

WORK CONDITIONS/PHYSICAL DEMANDS

Must have the physical stamina to perform continuously with full body motion for climbing, reaching, pushing, lifting and reaching, etc. Work is performed in a maintenance environment with potential exposure to moving mechanical parts, dust, fumes, chemicals, or solvents which require knowledge of proper safety procedures. Work is performed at customer locations, including manufacturing, warehouses, and cold storage facilities and in other (sometimes) difficult or outdoor environments. May include working in our shop area.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, (“TMHS”). TMHS and Advanced Material Handling, LLC are affiliated entities under common ownership. This is not an exhaustive list of all duties and/or responsibilities. TMHS reserves the right to amend or change responsibilities to meet business and organizational needs as necessary.

Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace