Field Service Technician

Socket.dev; Birmingham (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

401(k) matching (up to 5%)

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Socket.dev is seeking a field service technician to visit customer sites and diagnose, repair, and maintain material handling equipment such as forklifts and related systems. The role includes performing inspections, preventive maintenance, and documenting service activities while ensuring customer satisfaction and safety compliance.

The position requires driving to locations, adhering to safety procedures, and building productive relationships with customers and teammates.

Qualifications

• Two years of experience in a related field
• Hydraulics knowledge preferred
• Valid Driver's License (clear motor vehicle record) and able to pass screenings

Responsibilities

• Drive to customer site, diagnose, troubleshoot and repair forklift and other equipment per guidelines while maintaining positive customer relations
• Conduct routine and special inspections as required
• Perform preventive maintenance on equipment per schedule, procedures and cost guidelines at customer facilities
• Read and interpret maintenance manuals and service bulletins to determine repair or replacement methods
• Maintain repair logs documenting preventive and corrective maintenance
• Account for parts, materials, tools and consumables used
• Work safely following company and customer safety rules and keep work area clean
• Develop and maintain positive relationships with customers and co-workers

Skills

Hydraulics knowledge

Driver's license

Safety compliance

Job description

Description

Maintain, diagnose, adjust or repair Material Handling Equipment, Lift Trucks, Aerial Equipment, Floor Scrubbers and other supply chain products, at a customer's site within a timely and cost-effective manner in order to meet customer expectations.

Functions

• Drive to customer site, diagnosing, trouble-shooting and repairing forklift and other assigned equipment in accordance with established guidelines and procedures while maintaining positive customer relations
• Conduct routine and special inspections as required
• Perform preventive maintenance on assigned equipment according to schedule, established procedures and cost guidelines at the customer's facilities
• Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components
• Maintain repair logs, documenting all preventive and corrective maintenance
• Account for all parts, materials, tools and consumables used as required
• Drive and work safely in accordance with company and/or customer safety rules and procedures at all times including keeping your work area clean and orderly
• Developing and maintaining positive, effective working relationships with assigned customers and co-workers

Benefits

• Paid time off
• 401(k) matching (up to 5%)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance

Requirements

• Two years of experience in a related field, including lift truck manufacturers, automotive or recent trade school graduates with applied skills
• Working knowledge of hydraulics preferred
• Valid Driver's License (clear motor vehicle record)
• Must pass a physical, background and drug screening.