Field Service Technician

Southwest Material Handling; Jurupa Valley (CA); On-site; USD 47,000 - 54,000; Full time

Job summary

Southwest Material Handling in Mira Loma, CA is seeking a Field Technician to travel to customer sites and perform mechanical repairs on forklifts and related equipment. You will diagnose issues, replace worn parts, and ensure safety and reliability while delivering excellent customer service.

The role requires a high school diploma and 3–5 years of forklift/material handling technician experience, a clean DMV record, and the ability to drive a company vehicle.

Qualifications

• High school graduate.
• Three to five years forklift/material handling technician experience.
• Excellent driving record (as shown on current DMV report).
• Ability to drive company vehicle to customer sites.
• Ability to communicate clearly verbally and written.
• Customer service attitude and aptitude.
• Attend technical classes when offered by management.
• Appearance must be neat and professional.

Responsibilities

• Travel to customer sites to perform mechanical repairs and service.
• Diagnose mechanical issues and write clear job recommendations and descriptions.
• Repair forklifts powered by gasoline, LPG, electric or diesel.
• Replace worn/broken parts and adjust brakes and wheels as needed.
• Lubricate forklifts and perform maintenance.
• Complete paperwork to open/close work orders accurately and timely.
• Maintain clean vehicles and report any problems.
• Practice safe work habits.

Skills

Customer service

Troubleshooting

Mechanical repairs

Field service

Communication (verbal)

Education

High school diploma

Job description

Job Details

Job Location: Mira Loma Headquarters - Mira Loma, CA 91752 Position Type: Full TimeSalary Range: $33.80 - $39.00 Hourly

SUMMARY

The Field Technician is responsible for demonstrating exceptional customer service while conducting mechanical repairs and/or service to internal and external customers equipment. The position is primarily responsible for traveling to customer sites, representing the companys values and ensuring that their equipment is serviced to the standards of Southwest ToyotaLift

Responsibilities

• Ability to professionally communicate with customers both in-house and in the field; and build strong relationships
• Capability to trouble shoot mechanical issues and write clear job recommendations and descriptions
• Demonstrate knowledge of parts and the ability to determine if parts are needing to be replaced or repaired
• Repair gasoline, LPG, electric or diesel-powered forklifts
• Make repairs as needed including replacing worn or broken parts, adjusting brakes, tightening body bolts, aligning wheels, etc.
• Lubricate vehicle and perform other duties in connection with maintenance and operation of lift truck as required
• Perform manual labor such as heavy lifting and operation of power equipment
• Communicate effectively with supervisors and elevate issues as needed
• Complete paperwork, as needed, to open work orders / close work orders accurately and in a timely manner to ensure appropriate processing and billing
• Keep van clean. Report any vehicle problems to your supervisor.
• Practice safe work habits

QualificationsQualifications

• High school graduate
• Three to five years forklift/material handling technician experience
• Excellent driving record (as shown on current DMV report)
• Ability to drive company vehicle to customer sites.
• Ability to communicate clearly verbally and written
• Customer service attitude and aptitude
• Expected to attend technical classes when offered by management
• Appearance must be neat and professional

Physical Requirements

• Must be physically able to repetitively stoop, bend, push, pull, squat, climb, and kneel on a regular basis
• Must be able to physically operate power machinery, use hand tools, use air compressor tools, band saw and department grinder, steam cleaner and parts washer machines,
• Must be able to physically lift 50 pounds unaided
• Must be physically able to operate / drive a company