Field Service Technician

Cornerstone Building Brands; Knoxville (TN); On-site; USD 48,000 - 74,000; Full time

Job summary

An established industry player is looking for a dedicated Field Service Technician to join their team. This role involves performing in-field warranty and service repairs on window and door products, ensuring customer satisfaction through effective communication and technical expertise. The ideal candidate will possess strong problem-solving skills and a keen eye for detail, capable of managing service requests efficiently. With a focus on safety and quality, this position offers a chance to make a significant impact in the building materials industry while enjoying comprehensive benefits from day one. Join a collaborative team that values your contributions and supports your professional growth.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

401k

Tuition Reimbursement

Training and Professional Development

Qualifications

• 1-2 years of general construction or building material installation experience preferred.
• Knowledge of different window types and how to repair or replace them.

Responsibilities

• Responsible for completion of all service requests in assigned territory.
• Perform field repairs, glass replacements, and operational adjustments.

Skills

Problem Solving

Communication Skills

Customer Service

Physical Stamina

Safety Knowledge

Education

High School Diploma or Equivalent

Tools

Glass Cutters

Drills

Sealants

Power Tools

Job description

3 days ago Be among the first 25 applicants

Job Description

Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem-solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position.

Job Description

Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem-solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position.

Duties And Responsibilities

• Responsible for completion of all service requests in assigned territory
• Perform field repairs, glass replacements, operational adjustments and repair
• Conduct field evaluations and inspections
• Provide documentation on work performed for each service call
• Review daily schedule of appointments for efficient routing and confirm appointments with customers prior to arrival
• Provide feedback on complete and incomplete service requests
• Document requirements for follow-up appointments
• Provide technical feedback
• Document information gathered in the field regarding operational and design deficiencies
• Provide recommendations for modifications
• Operate 1/2 ton van in a courteous and safe manner
• Maintain parts inventory in assigned service vehicle
• Monitor supply levels of parts and materials, restock as needed
  
  

Qualifications

• Education: High school diploma or equivalent
• Experience: 1-2 years of general construction or building material installation experience preferred. 1-2 years of fenestration manufacturing or installation experience preferred
• Skills: Knowledge of different window types, how they work, and how to repair or replace them (e.g., single-hung, double-hung, casement, sliding windows)
• Knowledge of Tools and Techniques: Familiarity with tools such as glass cutters, drills, sealants, pry bars, caulk guns, and power tools
• Understanding of Materials: Knowledge of different materials used in windows (e.g., wood, vinyl, aluminum, glass types) and how to work with them
• Good Written Skills: Good written skills are required
• Computer/CRM: The basic use of a computer and CRM systems are required
• Physical Stamina and Dexterity: Field window repair often requires climbing ladders, ability to lift objects up to 35 pounds regularly, and working in various challenging positions. Physical fitness and comfort with heights are important for this work. Good hand-eye coordination is necessary for precise repairs and installations
• Safety Knowledge: Awareness of safety protocols, including the proper handling of glass, working at heights, and wearing protective gear (e.g., gloves, safety glasses, and harnesses when needed). Understanding building codes and regulations regarding window installation and repairs for compliance with local laws. Operating a company vehicle safely and within local laws and regulations
• Customer Service Skills: Good communication skills and the ability to explain repair issues clearly to customers are important. Providing excellent customer service is required which helps to build a good reputation and repeat business
• Valid driver’s license and clean driving record required
  
  

Additional Information

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

• Full-time is defined as regularly working 30+ hours per week.**Union programs may vary depending on the collective bargaining agreement.
  
  

All your information will be kept confidential according to EEO guidelines.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or [e-mail]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [e-mail]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Building Materials

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