Field Service Technician

Pacific Office Automation; Klamath Falls (OR); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Matched 401k

PTO, Vacation, Sick Leave

FSA/HSA programs

Company car for work and personal use

Job summary

Pacific Office Automation in Klamath Falls, OR is seeking a Field Service Technician to join our service team. You’ll troubleshoot and repair office equipment, provide top-notch technical support, and work closely with customers to ensure satisfaction.

Experience with copiers/printers a plus; we’re willing to train entry-level candidates. A mechanical and electrical mindset, strong computer skills, and a customer‑oriented approach are essential.

Qualifications

• Mechanical and electrical mindset required.
• Experience with Canon, Ricoh, HP, Xerox is a plus.
• Strong computer knowledge.

Responsibilities

• Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.).
• Providing high-quality technical support to our customer base.
• Communicating with customers to ensure satisfaction.
• Developing options to solve unusual problems.
• Managing time, resources, and territorial considerations.

Skills

Mechanical Mindset

Electrical Mindset

Computer literacy

Tools

Canon equipment

Ricoh equipment

HP equipment

Xerox equipment

Job description

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over 40 branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking a Field Service Technician to join our service team at our office in Klamath Falls, OR.

If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry-level roles too.

Essential Job Duties

• Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.)
• Providing high-quality technical support to our customer base
• Communicating with customers to ensure satisfaction
• Developing options to solve unusual problems
• Managing time, resources, and territorial considerations

Qualifications

• Mechanical and Electrical Mindset
• Other experience and training with Canon, Ricoh, HP, Xerox, and other manufacturers is a plus!
• Strong computer knowledge

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs
• Company car for work and personal use

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.