Field Service Technician

Cornerstone Building Brands; Illinois; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. This exciting role involves performing in-field warranty and service repairs on window and door products, ensuring customer satisfaction through effective communication and problem-solving skills. You will be responsible for completing service requests, conducting evaluations, and maintaining parts inventory in your service vehicle. Join a company that values community contribution and offers a comprehensive benefits package, including medical, dental, and vision coverage from day one. If you have a passion for hands-on work and excellent customer service, this opportunity is perfect for you.

Benefits

Medical benefits

Dental benefits

Vision benefits

Paid time off

Paid holidays

Life insurance

401k

Tuition reimbursement

Training and professional development

Qualifications

• 1-2 years of experience in general construction or fenestration preferred.
• Knowledge of window types and repair techniques is essential.

Responsibilities

• Perform field repairs and glass replacements on window products.
• Document work performed and provide feedback on service requests.

Skills

Problem-solving skills

Communication skills

Knowledge of window types

Customer service skills

Physical stamina

Safety knowledge

Good written skills

Education

High school diploma or equivalent

Tools

Glass cutters

Drills

Sealants

Pry bars

Caulk guns

Power tools

Computer/CRM systems

Job description

Job Description

Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustments on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific service issues; also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem-solving ability, keen observation skills, and effective responsibility assumption. The required problem-solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position.

DUTIES AND RESPONSIBILITIES

• Responsible for completion of all service requests in assigned territory
• Perform field repairs, glass replacements, operational adjustments, and repairs
• Conduct field evaluations and inspections
• Provide documentation on work performed for each service call
• Review daily schedule of appointments for efficient routing and confirm appointments with customers prior to arrival
• Provide feedback on complete and incomplete service requests
• Document requirements for follow-up appointments
• Provide technical feedback
• Document information gathered in the field regarding operational and design deficiencies
• Provide recommendations for modifications
• Operate 1/2 ton van in a courteous and safe manner
• Maintain parts inventory in assigned service vehicle
• Monitor supply levels of parts and materials, restock as needed

Qualifications

• Education: High school diploma or equivalent
• Experience: 1-2 years of general construction or building material installation experience preferred. 1-2 years of fenestration manufacturing or installation experience preferred
• Skills: Knowledge of different window types, how they work, and how to repair or replace them (e.g., single-hung, double-hung, casement, sliding windows)
• Knowledge of Tools and Techniques: Familiarity with tools such as glass cutters, drills, sealants, pry bars, caulk guns, and power tools
• Understanding of Materials: Knowledge of different materials used in windows (e.g., wood, vinyl, aluminum, glass types) and how to work with them
• Good Written Skills: Good written skills are required
• Computer/CRM: The basic use of a computer and CRM systems are required
• Physical Stamina and Dexterity: Field window repair often requires climbing ladders, the ability to lift objects up to 35 pounds regularly, and working in various challenging positions. Physical fitness and comfort with heights are important for this work. Good hand-eye coordination is necessary for precise repairs and installations
• Safety Knowledge: Awareness of safety protocols, including the proper handling of glass, working at heights, and wearing protective gear (e.g., gloves, safety glasses, and harnesses when needed). Understanding building codes and regulations regarding window installation and repairs for compliance with local laws. Operating a company vehicle safely and within local laws and regulations
• Customer Service Skills: Good communication skills and the ability to explain repair issues clearly to customers are important. Providing excellent customer service is required which helps to build a good reputation and repeat business
• Valid driver’s license and clean driving record required

Additional Information

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time team members receive medical, dental, and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

All your information will be kept confidential according to EEO guidelines.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.