Field Service Technician

Torrey Holistics; Grand Rapids (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Torrey Holistics is seeking a Field Service Technician to diagnose, repair, and maintain material handling equipment across the Midwest. You will perform on-site service, conduct preventive maintenance, install new equipment, and document work orders.

The role requires a high school diploma or GED, 2+ years in mechanical/electrical/hydraulic systems, a valid driver's license, and willingness to travel up to 50%.

Qualifications

• High school diploma or GED; technical school training preferred.
• 2+ years of experience in mechanical, electrical, or hydraulic systems.
• Valid driver's license with clean record.
• Willingness to travel up to 50% across the Midwest.
• Ability to lift up to 50 lbs in warehouse environments.

Responsibilities

• Perform on-site diagnostics, repairs, and maintenance on material handling equipment.
• Install or assist with installation of new equipment.
• Maintain accurate service reports, documentation, and logs.
• Communicate effectively with customers regarding service work, timelines, and technical issues.
• Ensure compliance with safety standards and company policies while working on-site.

Skills

Mechanical systems

Electrical systems

Hydraulic systems

Troubleshooting

Customer service

Problem solving

Communication

Valid driver’s license

Travel readiness

Education

High school diploma or GED

Technical school training

Job description

Position Summary:We are seeking a skilled and motivated Field Service Technician to join our team, specializing in the maintenance, repair, and troubleshooting of material handling equipment (e.g., forklifts, conveyors, pallet jacks, automated systems). This position requires approximately 50% travel throughout the Midwest region to support our customer base with on-site service and technical support.Key Responsibilities:Perform on-site diagnostics, repairs, and maintenance on a variety of material handling equipment.Conduct routine preventive maintenance services as scheduled.Install or assist with the installation of new equipment.Maintain accurate service reports, documentation, and logs.Communicate effectively with customers regarding service work, timelines, and technical issues.Ensure compliance with safety standards and company policies while working on-site.Collaborate with in-house technical support and parts departments as needed.Requirements:High school diploma or GED; technical school training preferred.2+ years of experience in mechanical, electrical, or hydraulic systems (material handling equipment experience is a plus).Strong problem-solving and troubleshooting skills.Valid driver’s license with a clean driving record.Willingness and ability to travel up to 50% across the Midwest (overnight stays may be required).Good communication and customer service skills.Ability to lift up to 50 lbs and work in varying environments (warehouses, distribution centers, etc.).