Field Service Technician

Caliberr Staffing; Grand Rapids (MI); On-site; USD 45,000 - 75,000; Full time

Job summary

Caliberr Staffing seeks a Field Service Technician to service material handling machinery, including conveyors, forklifts, and pallet jacks. You will travel roughly half the time across the Midwest to provide on-site technical assistance to clients.

Responsibilities include troubleshooting, maintenance, installation support, and detailed service reporting while ensuring safety protocols and top customer satisfaction.

Qualifications

• At least two years of hands-on experience with hydraulic, electrical, or mechanical systems in material handling.
• Ability to troubleshoot and diagnose complex failures.
• Valid driver’s license and safe driving history.

Responsibilities

• Execute on-site troubleshooting, repairs, and maintenance for material handling hardware.
• Carry out preventive maintenance to keep systems running smoothly.
• Assist in setup and installation of new machinery.
• Keep detailed service logs and documentation of completed work.
• Provide clear updates to clients on repair status and timelines.
• Follow safety protocols and corporate guidelines to maintain a safe work environment.
• Coordinate with internal parts and technical support teams to resolve issues.

Skills

On-site troubleshooting

Preventive maintenance

Equipment setup

Documentation & reporting

Customer communication

Safety compliance

Education

High school diploma or GED

Technical school preferred

Job description

Our organization is looking for a dedicated and capable Field Service Technician to focus on the upkeep, restoration, and diagnostic assessment of material handling machinery, such as automated systems, conveyors, forklifts, and pallet jacks. You will be expected to travel roughly half of the time across the Midwest to provide essential on-site technical assistance to our clients.

Primary Duties:

• Execute on-site troubleshooting, repairs, and maintenance tasks for diverse material handling hardware.
• Carry out scheduled preventive maintenance to keep systems running smoothly.
• Assist in the setup and installation of new machinery.
• Keep detailed records, service logs, and documentation of all completed work.
• Provide clear updates to clients regarding repair status, project timelines, and technical challenges.
• Help maintain a safe working environment for the entire team by strictly following all safety protocols and corporate guidelines.
• Coordinate with internal parts and technical support teams to resolve complex issues.

Qualifications:

• Completion of high school or a GED, with preference given to those who have attended technical school.
• At least two years of hands-on experience working with hydraulic, electrical, or mechanical systems, ideally within the material handling sector.
• Demonstrated ability to solve complex problems and troubleshoot technical failures.
• Possession of a valid driver's license and a history of safe driving.
• Flexibility to travel throughout the Midwest up to 50% of the time, including potential overnight stays.
• Strong interpersonal skills to ensure a positive experience for our customers.
• Physical capability to lift 50 lbs and perform duties in various settings, including distribution hubs and warehouses.

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