CNC Field Service Engineer

True North Consultants, Inc.; Memphis (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

True North Consultants, Inc. is seeking an experienced CNC Field Service Engineer to install, troubleshoot, repair, and maintain CNC machine tools at customer sites nationwide. The role emphasizes electrical and mechanical diagnostics and delivering exceptional customer service.

Extensive travel (100%), typically weekdays with overnights, and the ability to work independently in the field while coordinating with customers, distributors, and internal teams is required.

Qualifications

• 5+ years of CNC machine tool maintenance experience.
• 5+ years of remote technical support within the machine tool industry.
• Experience with CNC controls, including FANUC.
• Strong PLC programming and troubleshooting capabilities.
• Solid electrical and mechanical knowledge; diagnostic skills.
• Excellent troubleshooting, communication, and customer-service skills.

Responsibilities

• Install new CNC machine tool systems at customer sites, including options and accessories.
• Perform machine leveling, geometry checks, and final adjustments for peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application issues.
• Identify root causes and advise corrective actions including repairs or replacements.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and weekends.

Skills

5+ years CNC maintenance

Remote technical support

FANUC controls

PLC programming

Electrical & mechanical aptitude

Troubleshooting & comms

Travel 100%

Job description

We are partnered with an amazing CNC Machine Tool Builder on their search for CNC Field Service Engineers! As a Field Service Engineer, you will provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is critical to ensuring optimal machine performance and delivering an exceptional customer experience. The ideal candidate brings strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset. Reporting to the CNC Field Service Manager, this position can be based anywhere East of the Mississippi, with preference given to candidates located within an hour of an airport and/or IL, TN, KY, AL, and OH.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories

• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance

• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues

• Identify root causes and recommend corrective actions including repair or replacement solutions

• Provide on-site and remote technical support via phone, email, and other communication channels

• Support customers, distributors, and internal teams with technical guidance and problem resolution

• Provide customer training and assist with project coordination as needed

• Provide service support at trade shows and company events when required

• Maintain detailed service documentation and reporting

• Travel extensively (100%) including overnights and occasional weekend travel

• Perform other duties as needed

Requirements

• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)

• 5+ years of experience providing remote technical support within the machine tool industry

• Proven experience installing and servicing machining centers, including leveling and geometric alignment

• Strong knowledge of PLC programming and troubleshooting

• Experience with CNC control systems, including FANUC controls

• Solid understanding of power circuits and industrial electrical systems

• Excellent troubleshooting, communication, and customer service skills

• Ability to travel extensively (100% during weekdays) and work independently in the field