Field Service Technician

Schneider Electric; Frederick (MD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Company vehicle

Tools supplied

Uniforms provided

Laptop & mobile device

Training program

Job summary

Schneider Electric is seeking a Field Service Representative to perform startup, repair, preventive maintenance and field modifications on electrical equipment at customer sites. You will work with customers, electricians and partners to resolve issues and complete service reports.

The role includes travel within the region and occasional countrywide trips. We provide extensive product and digital tool training, a company vehicle, uniforms, and equipment to support daily work.

Qualifications

• Associate’s degree or equivalent in electrical disciplines or related training.
• Ability to read blueprints/schematics and electrical diagrams.
• Understanding of AC/DC power concepts and distribution components.
• 2+ years in field services with electrical/electro-mechanical equipment.
• Experience with UPS, switchgear, ATS and generators preferred.
• Proficient in MS Office and basic digital tools.

Responsibilities

• Pre-site startup, repair, preventive maintenance and field modifications.
• Troubleshoot with customers, electricians and partners.
• Complete field service reports and startup data sheets.
• Collaborate with district managers to resolve escalated issues.
• Ongoing on-the-job and classroom training.

Skills

Electrical experience

UPS systems

Switchgear

ATS & Generator

PDU

Blueprints & schematics

Customer service

MS Office

Safety practices

Education

Associate’s degree or trade certification in electrical disciplines

Tools

Test equipment

Diagnostic equipment

Job description

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners toperform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites.

This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.

As a Field Service Representative, a typical day for you might include:

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle/air.
• Assist senior technicians and support Project Management on larger system start-ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

This may be the next step in your career journey if you have:

• An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines.
• The ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components including 3-phase power
• Industrial and/or Commercial Electrical experience
• 2+ years of hands‑on experience and customer service with electrical, electro‑mechanical or electronics related equipment. Experience with one or more of the following required:
• *Uninterruptible Power Supply (UPS) systems
• *Switchgear
• *Automatic Transfer Switch (ATS) and Generator
• *Power Distribution Units (PDU).
• 2+ years in Field Services or equivalent industry experience.
• English proficiency required to communicate with customers and team members.
• Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources.
• Must possess good safety practices and adhere to the company’s safety procedures/polices (lock out tag out, comply with all safety programs and complete safety related trainings on time.
• Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative.
• NFPA-70E or OSHA experience is preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds.
• Work outside in a variety of environmental extremes such as heat, cold, rain, and dust.
• Remain in a standing position for extended periods of time, including working in small, confined spaces.

What we have for you:

Within your first 180 days, you’ll experience a unique, team-oriented welcome with 8 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Hear from one of our Field Service Representatives who loves her job and working with her customers! https://www.youtube.com/watch?v=CAKJVzjVMTA

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers