Field Service Technician - Cooling/HVAC

Schneider Electric; Manchester (NH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangements

Paid family leaves

401(k) + match

Well-being programs

Holidays & paid time off

Military leave benefits

Job summary

Schneider Electric is seeking a Field Service Representative in Manchester, NH, to provide impactful service within our U.S. Services. You will manage assembly, startup and maintenance of critical data center equipment, collaborating closely with customers and partners. The ideal candidate has an Associate degree and 2+ years of related experience, possesses strong problem-solving skills, and has EPA certification. We offer comprehensive training, flexible work arrangements, and a robust benefits package.

Qualifications

• 2+ years of field service repair and customer service experience.
• EPA Universal Certification required.
• Safe driving and vehicle operations skills.

Responsibilities

• Perform startup, repair, preventive maintenance, and modifications on equipment.
• Collaborate with customers and support team to resolve issues.
• Complete service reports, expense reports, and maintenance data sheets.

Skills

Field service repair

Customer service

Problem solving

Diagnostic equipment use

Ability to read schematics

Education

Associate degree or vocational education in HVAC/R, electronics, or military training

Job description

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization—collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

This field service representative position will be within our U.S. Services business, specifically our Secure Power team. Our Secure Power team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/Schneider Electric equipment.

As a Field Service Representative, a typical day for you might include:

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide travel
• Assist the Field Project Manager on larger system startupsAct on behalf of the District Service Manager to resolve operational issues as required

This may be the next step in your career journey if you have:

• An Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence
• 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience.
• EPA Universal Certification
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• Movement of service equipment weighing up to 50 pounds

What we have for you:

Within your first 90 days, you’ll experience a unique, team‑oriented welcome with 2 weeks of in‑person training in our brand‑new state‑of‑the‑art training facility in Dallas, TX with all expenses paid. Upon return from your on‑site visit, you’ll continue with online training and will be paired with a local area mentor to receive on‑the‑job training and continue your onboarding journey with us.

Hear from one of our Field Service Representatives who loves her job and working with her customers! https://www.youtube.com/watch?v=CAKJVzjVMTA

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well‑being programs, holidays & paid time off, military leave benefits, and more.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.