Field Service Representative

Schneider Electric; Shreveport (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangements

Paid family leaves

401(k) + match

Well-being programs

Paid time off

Job summary

A leading energy management company seeks a Field Service Representative to handle assembly, startup, diagnostics, and preventive maintenance on both company and third-party equipment. The ideal candidate will have an Associate's degree and at least 2 years of experience in field service repair, as well as a thorough understanding of electrical-related disciplines. This role involves customer collaboration, teamwork, and occasional travel to support local customer sites. Competitive benefits and training opportunities are offered.

Qualifications

• 2+ years of field service repair and customer service experience.
• Good safety practices and adherence to safety procedures.
• Experience reading and interpreting schematics and operation manuals.

Responsibilities

• Perform assembly, startup, diagnostics, repair, and preventive maintenance.
• Complete field service reports and startup data sheets.
• Travel for local customer support and assist senior technicians.

Skills

Ability to read blueprints/schematics

Thorough understanding of AC and DC power principles

Safe driving and vehicle operations skills

Utilizing test and diagnostic equipment

Education

Associate's degree or trade/vocational certification

Job description

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization – collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a site‑based position with occasional nonstandard hours. There is a 40‑hour guarantee (+Overtime), with most work occurring at customer sites.

This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.

As a Field Service Representative, a typical day for you might include:

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle/air.
• Assist senior technicians and support Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

This may be the next step in your career journey if you have:

• An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical‑related disciplines.
• The ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro‑mechanical or electronics related equipment)
• 2+ years in Field Services or equivalent industry experience.
• Must possess good safety practices and adhere to the company’s safety procedures/polices (lock out tag out, comply with all safety programs and complete safety related trainings on time.
• Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative.
• NFPA-70E or OSHA experience is preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds.
• Work outside in a variety of environmental extremes such as heat, cold, rain, and dust.
• Remain in a standing position for extended periods of time, including working in small, confined spaces.

What we have for you:

Within your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training in our brand‑new state‑of‑the‑art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you’ll continue with online training and will be paired with a local area mentor to receive on‑the‑job training and continue your onboarding journey with us.

Hear from one of our Field Service Representatives who loves her job and working with her customers! https://www.youtube.com/watch?v=CAKJVzjVMTA

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well‑being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers

Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world… We mirror the diversity of the communities in which we operate… We are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance… Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity… You can find out more about our Trust Charter.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.