Senior Service Representative - Greenville

Schneider Electric; Greenville (SC); On-site; USD 86,400 - 129,600; Full time

Benefits offered by this job

401(k) with match

Flexible work arrangements

Paid time off

Job summary

Schneider Electric in Greenville, SC, is looking for a Field Service Representative to perform diagnostic, repair, and preventive maintenance tasks on various equipment. The ideal candidate should have an Associate's degree or equivalent experience in electrical disciplines and possess strong customer service skills.

This role operates at customer sites with occasional travel and offers extensive on-the-job training and a comprehensive benefits package, including medical, paid family leave, and 401(k) matching.

Qualifications

• An Associate’s degree, trade/vocational certification, or similar experience in electrical-related disciplines.
• The ability to read blueprints/schematics.
• 2+ years of field service repair and customer service experience.

Responsibilities

• Perform startup, diagnostic, repair, and preventive maintenance on equipment.
• Collaborate with customers and team members to resolve complex issues.
• Complete necessary field service reports and documentation.

Skills

Field service repair experience

Customer service skills

Electrical knowledge

Blueprint interpretation

Safety practices

Driving and vehicle operations

Education

Associate’s degree or trade certification

Tools

Diagnostic equipment

Job description

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization—collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a site‑based position with occasional nonstandard hours. There is a 40‑hour guarantee (+ overtime), with most work occurring at customer sites.

This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.

As a Field Service Representative, a typical day for you might include:

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle/air
• Assist senior technicians and support Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

This may be the next step in your career journey if you have:

• An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical‑related disciplines.
• The ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro‑mechanical or electronics related equipment)
• 2+ years in Field Services or equivalent industry experience.
• Must possess good safety practices and adhere to the company’s safety procedures/policies (lock out tag out, comply with all safety programs and complete safety related trainings on time).
• Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative.
• NFPA‑70E or OSHA experience is preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds.
• Work outside in a variety of environmental extremes such as heat, cold, rain, and dust.
• Remain in a standing position for extended periods of time, including working in small confined spaces.

What we have for you:

Within your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training in our brand‑new state‑of‑the‑art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you’ll continue with online training and will be paired with a local area mentor to receive on‑the‑job training and continue your onboarding journey with us.

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well‑being programs, holidays & paid time off, military leave benefits, and more.

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short‑term incentives. The compensation range for this full‑time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job‑related skills, experience, and relevant education or training.

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: - Care for Yourself and Your Family: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well‑being programs, 12 holidays per year, and 15 days of paid time off per year. - Invest and Plan Your Future: we help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match. - Grow Your Skills and Career: we support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera. - Team Up in the Workplace: we encourage collaboration, recognition, sharing your voice, and an inclusive workplace. - Support Your Community: we make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values — Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork — start with us.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Employment information

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.