Field Service Representative - Power Services

Schneider Electric; Waco (TX); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

401(k) with match

Paid family leave

Wellbeing programs

Training in state-of-the-art facility

Job summary

Schneider Electric is looking for a Field Service Representative in Waco, Texas, to perform essential maintenance and repair on power distribution equipment. This role requires customer focus, troubleshooting skills, and experience with electrical systems. You will receive comprehensive training and state-of-the-art tools for your work.

The position includes a competitive salary range of $68,000 - $102,000 per year and offers extensive benefits such as flexible work arrangements and paid family leave.

Qualifications

• 2+ years of experience in field service repair and customer service.
• Must possess good safety practices and adhere to safety procedures.
• Experience with UPS systems and power distribution.

Responsibilities

• Perform startup, repair, and preventive maintenance on equipment.
• Complete field service and expense reports.
• Travel for customer support, including overnight.

Skills

Field service repair experience

Customer service skills

Blueprint reading

Safe driving

Basic computer skills

Diagnostic equipment proficiency

Understanding of AC/DC principles

Education

Associate’s degree or equivalent

Trade/vocational certification

Job description

Great people make Schneider Electric a great company. Schneider’s Field Service Representatives play an impactful role within the organization – collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices and laptops for daily professional use.

This opportunity is a site‑based position with occasional non‑standard hours. There is a 40‑hour guarantee (+ overtime), with most work occurring at customer sites.

This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.

Typical Day

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

Additional Duties

• Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle or air
• Assist senior technicians and support Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

Qualifications

• Associate’s degree, trade/vocational certification, Military training or similar experience in electrical‑related disciplines
• The ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power and various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS (Uninterruptible Power Supply) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electro‑mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience
• English proficiency to communicate with customers and team members
• Proficient in basic computer skills and systems including Microsoft Office (Outlook, Teams, Word, Excel) and the ability to navigate company digital tools and resources
• Must possess good safety practices and adhere to the company’s safety procedures (lock‑out tag‑out, comply with all safety programs and complete safety related trainings on time)
• Identify hazards present in the work area and report all safety matters, incidents, near misses to management or safety representative
• NFPA‑70E or OSHA experience is preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings and operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds
• Work outside in a variety of environmental extremes such as heat, cold, rain and dust
• Remain in a standing position for extended periods of time, including working in small, confined spaces

Benefits

Within your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training in our brand‑new, state‑of‑the‑art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you’ll continue with online training and will be paired with a local adviser to receive on‑the‑job training and continue your onboarding journey with us.

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, wellbeing programs, holidays & paid time off, military leave benefits and more.

For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short‑term incentives. The compensation range for this full‑time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job‑related skills, experience and relevant education or training.

Equal Opportunity Employer

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct. We uphold the highest standards of ethics and compliance, and believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity.