Field Service Technician

Diebold Nixdorf, Incorporated; Fort Lauderdale (FL); Remote; USD 42,000 - 62,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service Technician to install, diagnose, and maintain hardware and software at customer sites. You will perform scheduled preventive maintenance, inspections, and minor repairs while ensuring customer satisfaction and proper operation of products.

You will train customers on installed systems, complete required paperwork, and participate in ongoing training to meet KPIs. A valid driver’s license and basic tool skills are essential for success.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant Field Services experience.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.
• Basic understanding of power tools and mechanical aptitude.
• Understand how to use a voltmeter and read schematics.

Responsibilities

• Installs, debugs and maintains product and component hardware and software on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Trains customers on usage and operation of installed products.
• Participates in regular training and KPI initiatives.

Skills

Communication skills

Driver's license

Mechanical aptitude

Power tools

Electrical schematics

Education

Education or equivalent work experience

Tools

Volt meter

Schematics reading

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware
• Performs hardware repairs on a component level.
• Cleans and adjusts electro-mechanical components, on vaults, safes, chests, night drops and drive-up equipment
• Configures and installs scales, slicers that use printers and cameras
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed products
• Participates in regular training (on the job, classroom and web based).
• Participate in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.
• Basic understanding of power tools, hand tools and mechanical aptitude
• Understand how to use a voltmeter and read schematics

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