Field Service Technician

ZipRecruiter; Exton (Chester County); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading manufacturer in Exton is seeking a Field Service Technician. The role involves traveling to customer sites across the U.S. and Canada to provide installation, troubleshooting, and training for advanced milling and dispersing equipment. Candidates should possess strong mechanical skills and be able to communicate effectively with clients.

Benefits

Medical, dental, and vision insurance

401k with company match

Tuition reimbursement

Generous paid time off

Qualifications

• Previous experience in a mechanical, hands-on position required.
• Current driver’s license and passport needed.
• Ability to read mechanical drawings and electrical schematics.

Responsibilities

• Provide technical services for equipment setup and maintenance.
• Perform mechanical assembly and troubleshoot machinery issues.
• Deliver training on equipment operation to customers.

Skills

Mechanical ability

Technical aptitude

Customer communication

Tools

Mechanical hand tools

Electrical troubleshooting tools

Job description

Job DescriptionJob DescriptionCompany Description

NETZSCH Premier Technologies is a leading manufacturer of milling, mixing, dispersing, and classifying equipment. Located in Exton, PA, NETZSCH Premier Technologies is the North American subsidiary of the globally operated group of NETZSCH companies. With an extensive list of machines used in a variety of innovative industries, NETZSCH is renowned as the longest standing provider of horizontal bead mills, and as an innovator in the field of fine grinding and dispersing.

Job Description

NETZSCH Premier Technologies, LLC is looking for a Field Service Technician to be based out of their Exton, PA facility. This person will travel (up to 80% mostly in the US and Canada) to customer sites to provide installation, start-up, troubleshooting, training and maintenance support for the equipment we manufacture. This is a highly technical position that must be able to interact with customers in person, and via phone and email.

To provide our customers with exceptional service and meet their needs, the Field Service Technician will perform the following duties among others:

• Provide technical services to customersrelating to set up, use, operation and maintenance of NETZSCH equipment.
• Perform mechanical assembly and troubleshooting of NETZSCH equipment.
• Test or assist in testing operation of completed product.
• Diagnose and resolve complex technical issues with NETZSCH machinery.
• Deliver comprehensive training to customers on equipment operation and maintenance.
• Create and maintain detailed service reports, documentation, and customer records.
• Communicate effectively with customers, addressing their concerns and providing technical guidance.
• Adhere to all safety protocols and regulations while working on-site and in the facility.
• Contribute to the development of service procedures and best practices.

Qualifications

Previous experience working in a mechanical, hands-on position is required. Demonstrated mechanical ability or technical training will be considered in lieu of formal work experience. Current driver’s license and passport (or the ability to obtain one) is required. In addition, these skills are highly desirable:

• The ability to read and understand mechanical drawings and electrical schematics and the ability to demonstrate mechanical and electrical aptitude
• The ability to use mechanical hand tools and electrical trouble shooting tools
• Must be able to travel, mostly in the US and Canada, up to 80%. (Very minimal travel will be on weekends.)

Additional Information

NETZSCH offers a full benefits package to include medical, dental, vision, Life, STD, LTD, 401k with Company match, tuition reimbursement, generous paid time off.

We are an Equal Opportunity Employer, including /vets.