Field Service Technician

Imaging Business Machines, LLC; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Imaging Business Machines, LLC is seeking a Field Service Technician to maintain knowledge of all generations of the ImageTrac scanner and provide on-site support. You will respond to customer sites per contracted hours, including after-hours coverage as needed.

The role requires hands-on electronics and mechanical skills, along with knowledge of IBML software and related tools. You will ensure quality work and pursue opportunities for IBML software services when possible.

Qualifications

• Associates level degree in electronics and/or mechanical engineering or equivalent work experience.

Responsibilities

• Maintains thorough knowledge of ImageTrac mechanical and electronic functions.
• Provides effective, timely technical support to customers.
• Arrives at customer sites within contracted response times.
• Manages company assets (tools, documentation, software, IP).
• Strives for the highest level of customer satisfaction.
• Maintains working knowledge of SoftTrac, Docnetics, and IBML software.

Skills

Electronics knowledge

Mechanical aptitude

Education

Associate degree in electronics or mechanical engineering

Job description

The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.

Role and Responsibilities

• * Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
• * Provides effective, timely and competent technical support assistance to customers
• * Arrives at customer sites within the contracted response times
• * Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
• * Strives to ensure the highest level of customer satisfaction is maintained at all times
• * Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
• * Properly follows the call flow for all incident activity
• * Ensures that RMA parts are returned in a timely manner and according to current procedures
• * Properly tests all work performed to make sure it meets the quality expected of IBML
• * Meets all scheduled deadlines* Be available for dispatches during and after normal business hours as dictated by current contracts
• * Analyze customer operational processes for possible opportunities for IBML software sales or services
• * Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
• * You may be required to submit to criminal/background checks for governmental customer services.

Preferred Skills, Qualifications and Education Requirements

• * Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.