Field Service Technician

Windstream; Dalhart (TX); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a leading telecommunications brand as a Field Service Technician, where you'll play a crucial role in connecting customers to essential services. This position offers the chance to work with cutting-edge technology, providing installations and repairs for internet, video, and voice services. Your expertise will help forge meaningful connections with clients, ensuring they receive the best possible support. With opportunities for growth and a commitment to safety, this role is perfect for those passionate about technology and customer service. Embrace the chance to make a difference in how people connect and communicate every day!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Health Savings Account

Flexible Savings Account

Life Insurance

Educational Assistance Plan

Identity Theft Insurance

Legal Insurance

Qualifications

• Valid driver's license and safe driving record required.
• Ability to lift up to 50 lbs and work aloft.

Responsibilities

• Install and repair business communications services including telephone and internet.
• Train and work with tools and test equipment for service.

Skills

Basic technology skills

Math skills

Customer service

Safety training

Education

High School Diploma or Equivalent

Two-year technical degree in computers or electronics

Tools

Test Equipment

Hand and Power Tools

Ladders

Climbing Hooks

Company service vehicle

Job description

Posted Friday, January 24, 2025 at 5:00 AM

Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better.

• As part of the Kinetic family, you’ll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
• Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better every day.

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This Position Follows a Union Bidding Process

About the Role:

Windstream’s team of Field Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States. Our team of Field Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Field Service Technicians create meaningful connections with customers that create long-term relationships.

What You’ll Do:

• Install and repair business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• Recommend products and services that resolve their communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain a clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.
• You will report to the Manager of Local Operation.

Do You Have?

• Basic technology and math skills
• Valid driver’s license and safe driving record
• Ability to distinguish colors in use of color-coded cable
• Ability to use equipment with maximum load capacity of 275lbs
• Ability to lift up to 50lbs, capable of working aloft
• Ability to successfully complete required safety training
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours
• Ability to respond to after hour callouts

Even Better:

• Customer service or sale experience.
• Certifications or training directly related to the position.
• Two-year technical degree in computers or electronics, or the equivalent in work experience.

Minimum Qualifications:

• High School Diploma or Equivalent
• Valid Driver's License

This is a safety sensitive position.

Physical Tasks:

Standing Continuously: 67-100% | Walking Continuously: 67 – 100% | Sitting Occasionally: 0-33%

Driving:

Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% | Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs: Continuously: 67-100% | >15-30 lbs: Continuously: 67-100% | >30+ lbs: Continuously: 67-100%

Repetitive Hand Action:

>Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% | Operate Foot Control: Occasionally: 0-33%

Audio Visual Needs:

Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% | Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 – 66%

Exposures to:

Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment:

Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver’s License Required:

Driver’s License

IND456

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Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.