Field Service Technician

ABB Ventures; Columbus (OH); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to tackling global challenges and empowering individuals to create sustainable solutions. As a Field Service Technician, you will play a key role in delivering exceptional customer service while executing service work in accordance with quality and safety guidelines. This position offers the chance to work closely with customers, identifying opportunities for improvement and ensuring their satisfaction. With a focus on diversity and inclusion, this innovative firm provides a collaborative environment where you can thrive and make a meaningful impact in the Electrification Smart Power division.

Qualifications

• Bachelor’s degree in Electrical Engineering or equivalent experience required.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.

Responsibilities

• Execute service work per customer order and expectations.
• Identify opportunities to improve customer operations.
• Prepare material lists and ensure quality for service activities.

Skills

Project Management

Customer Service

Technical Analysis

Communication Skills

Education

Bachelor’s Degree in Electrical Engineering

Associate’s Degree with 2+ years experience

High School Diploma/GED with 5+ years experience

Tools

MS Project

Excel

Job description

3 weeks ago Be among the first 25 applicants

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations. The work model for the role is: Onsite This role is contributing to the Electrification Smart Power division in the Ohio region. You will be mainly accountable for:

• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Acting as trainer when needed, for field service associates and customers. Our team dynamics You will join a talented team, where you will be able to thrive.
  
  

Qualifications For The Role

• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associate’s Degree with 2 or more years’ experience in servicing critical power equipment.
• Will consider High School Diploma/GED and 5 or more years’ experience.
• Moderate ability to self-Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.
  
  

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner. myBenefitsABB.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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